_OhSnapDotComReviews of ohsnap.com

About 2 years ago I switched from the Love Handle to the Oh Snap Grip 1.0 and I loved it! I placed a couple orders for the grips and accessories for myself and my husband in 2021. Last year, 2022, I went to buy some replacements and found out they changed the grip, and none of the accessories I had purchased were compatible with the 1.0. I wasn’t happy, but loved the grip so I bought a new magnetic holder for my car and more grips. My white 2.0 grip broke a few weeks ago and I went online to buy a new one only to find out they changed it again, with all new accessories needed AGAIN, and now, the grip is more like a pop socket, which I cannot use. So now I’m out several hundred dollars and having to switch back to the Love Handle. I reached out to customer service about this and got no reply from them. I would not recommend this company as they have not shown any loyalty to their current and past customers. Upgrades are great, but making their customers buy all new items for the newest upgrade is not ok.

I really liked the first 2 versions of ohsnap. The new version 3 is very cheaply made and no longer works as a kickstand (even though they claim it does). It's next to impossible to reach customer service (the company blocked me on Instagram when I reached out), and when I finally got someone via the website, they just keep ignoring my complaints and tell me how great the grip is. Many customers are expressing dissatisfaction with the new product in Instagram and they are being ignored and brushed aside as well. Very disappointing for a start up company who used to have an excellent product

Updated: after pulling teeth trying to get this company to demonstrate how the new product works, it appears like my previous complaints may be assuaged. It is not a ‘pop socket’ but seems to have the option of being used like one. You can see a demonstration of the gripping positions here: ohsnap Dot com/pages/snap-3-pro-tutorial the ability to stick to a fridge is still unknown. They claim it works, but that would be physically impossible if the camera bump is thicker than the grip. I’m going to give it a chance and will update the review. The review for the company stands at 3 stars for now because the social media response to these complaints was poorly handled and they eventually turned on comment moderation to prevent people from pointing out these issues. Also because they repeatedly direct people to join the mailing list for updates, but the mailing list is 90% marketing delivered multiple times a week. We have social media and that is where many of us prefer to get this kind of information. It remains unclear why they are so cagey about all of this. —— I really, really loved my Ohsnap grip 1.0. I literally sold my entire friend circle on it. Shortly after I bought into the ecosystem though they released the 2.0 system and all the old stuff was incompatible. Fine, I said. I’ll just keep using my stuff until it is time to upgrade and I’ll move to the 2.0 system. But, lo and behold, they have now released the 3.0 system, barely a year later. And this time, it’s a whole entirely new product. No more strap. It’s a pop socket now. But I have never, and do not now, want a pop socket. I specifically want a strap. Full stop. And to make matters worse, the new grip is thinner than the camera bump on the phone, so one of the best unsung features of magnet grip is gone: It won’t stick to your fridge anymore. I’m extremely disappointed in this company. I loved what they used to make, I even didn’t mind them modifying the design, though the timing annoyed me. But they didn’t just iterate it into something fundamentally the same but better, they literally removed everything I liked so much about it. I won’t be buying this new product, or any new products, unless they offer a strap version that sticks to the fridge.

The 2.0 ohsnap sucks. The elastic band snaps in 1-2 months. They sent me a replacement, its wearing out already less than 2 weeks later. The 1.0 was pretty good, the elastic stretched but it was decent. The mag charger thing doesnt work if your phone case is too big. Bad product due to rapid wear, but they could fix that and id be happy to then give it 5/5..

I was a long OhSnap Grip customer since 2020, my first purchase was for my Samsung Galaxy S20 Ultra. The 1.0 grip works well, until it snapped in less than 6 months. Of course I complained and they sent me a replacement. I was amazed how long the replacement lasted. Then I upgraded to S22 Ultra in July of 2022. And of course, that OhSnap Grip replacement impressed me so well that got me sold to their revolution to the OhSnap 2.0, boy I was OUT for disappointment. I've had 2.0 for 1 week before the band snapped. Of course, they apologized and sent me a new one (covered under warranty), then the replacement that I got, 3 weeks later, the band is on its last stretch. In just less than a month, both the orig 2.0 order and its replacement sucked so bad? It's a normal use like its predecessor. I don't go around and jabbing it with scissors like a crazy person. Like, seriously??? I'm in SERIOUS disappointment. What am I supposed to do? Request for another warranty replacement? I'm sure that ship had sailed when I receive the replacement after a week of use. I'm done. I really am done. The 2.0 just lost me as a customer. Will never go back again.

Paid like 50 $ (CAD) for something that lasted 1 month top. It snapped. Make yourself a favour and get a phone loops. The magnet didn’t work either

After spending more than $120 on the ohsnap ecosystem about five months ago, I ordered two of their newer products only to find them incompatible. The company's reply was to offer me a 20% discount to replace all of the products that I already purchased from them recently! Oh, and the 2.0 products are all a little more expensive than their 1.0 versions. I WAS a fan, but their "upgrade" left 1.0 owners out in the cold. They also charged me for return shipping of the incompatible items, and I'm not even sure they'll give me a refund at all since the items were opened, which is how I found out they were incompatible! Terrible service.

Them ohsnap grips don't last long, the elastic gets worn out. Mine lasted less than 6 months and the more you use it, the more it gets loose then snap. The snapcharge is very worrying to use, the back of my phone gets pretty hot to the point where you would go back to using your old and original phone charger. I've used 3 in less than a year, I think it was a waste of money.