At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Ogawa World USA (ogawaworldusa.com) has 194 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Brad B.
Very easy to complete all information and with the help from your chat room aide made my order quick and relievable. All questions were answered to my benefit and my decision was made to buy my chair. Terms and financing were greatly appreciated for my transaction.
David
Hands down best experience this far.
Chris
Great communications, answered all my questions.
Patrick
The people I dealt with Ogawa World USA were a pleasure to talk to and answer all my questions weather technical or basics. A very happy and stress free experience. Thank you customer support team, sincerely,
Jay
I had a great experience with Ogawa. They had the best pricing, best website with comprehensive and detailed info for every massage chair they carry, reps that were knowledgeable and willing to spend time answering questions, and just overall great experience. I ended up ordering the Ogawa Active Supertrac and am very happy with its performance. Probably the best thing about the chair is the customizability of each and every feature: how wide, how fast/slow, how high/low, neck back or butt, the different strokes or even combination of strokes available, heat: on off, vibration on off, air massage on/off with the stroking massage. The only slight quibble I would have is that tracking the shipping was a bit difficult, because the shipping carriers couldn't initially find the order.... But overall, a 5 star experience.
Rob
I really appreciated the one-on-one help I received from Rick at Ogawa World USA. Not wanting to purchase a massage chair without first "test driving" it, I was happy to learn from the website that there was a showroom about an hour from my house. There was a miscommunication about there being the model I wanted (the Active-L) and ended up purchasing, but Rick promised he would call me personally when it did arrive...and he did!!! Not everyone would remember to do that. That is one of the reasons I decided to buy the chair. I sat in and used all the chairs in the Ogawa/Cozzia showroom, and the Active-L really was my favorite. I like the size; it's not large, like some, and I needed that because it was to be placed in my office which has a narrow hallway and entry way. Anything larger would not have fit! The new, touch screen remote is great. It's not complicated at all, which is better than the overly detailed ones I've tried, yet it has a lot of functions and most importantly for me the ability to adjust the intensity level in most settings. This chair reclines to two zero gravity positions, one is virtually a full reline, which is a very relaxing way to have a massage. Also, it only needs to be a few inches (5, I believe) from the wall to accommodate the full recline function. I could go on and on, but I'm glad I got this particular chair and especially happy to have chosen Ogawa World USA as my seller. Like I said to begin, Rick was great. He's professional, personable, and informative. He's good at getting a sale without coming across at all pushy. I am like a lot of people who don't like feeling pressured in any way to decide. That makes me run from the situation. I never felt that way once in the several times I spoke with Rick on the phone. I can only hope having this new chair will continue to be a pleasant experience. It's been wonderful so far!
Douglas
Chair and service are of the highest quality.
Mark
Rick was Great! He answered several questions via chat, then I asked him to call me so I could ask more. He called and answered more questions and helped me make my decision on what model to purchase. I had to make my purchase a few hours later and again he helped me through the process while splitting the payment between to forms. GREAT HELP!! Hopefully the EvoL massage chair is as good as Rick was! Thanks again Rick.
