At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Ogawa World USA (ogawaworldusa.com) has 194 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Thomas
Was having a hard time finding a place to look at and sit in a massage chair. Contacted Ogawa and setup an appointment to visit their show room. They had 6-8 different models of chairs to tryout. If you are looking for a massage chair and want to try different models before you buy, then this is the place. Rick was our salesman and thing could not have gone better. Highly recommend Rick and the Ogawa line of massage chairs.
Helen
Friendly, helpful and efficient salesman. Needed to reschedule delivery. Company was so understanding and met our needs. Massage chair is beautiful and of high quality. The black & ivory looks lovely in our family room.
Leo
Great customer service!
Craig
I truly appreciated the patience the salesperson took with me in answering all my questions about the product I was purchasing. Very friendly and helpful
David
Did my research on line so knew what I wanted when I called. Rick put my order thru in 10 minutes.
John
Overall my experience was good. Rick at Ogawa World USA was very responsive and helpful to my e-mails. He always got back to me within 24 hours. I am very happy with the massage chair that I bought. The only complaint that I have is that it took a little longer for the White Glove Delivery company to deliver the chair. But when the delivery team did show up, they were very nice and professional and polite. They came to my house within the time frame that they told me, and set it up within 30 minutes.
Tin
Ogawa truly has exceptional quality and design for massage chair. The service is great also, always have suitable solutions for customers. Thank you Ogawa.
Kuiana
The experience was great! I had various questions about features, warranty, delivery, and payment options and Rick provided excellent customer service and I made a great purchase! So excited to recieve my new Active L chair very soon! Thank so much
