OfficialquasiReviews of officialquasi.com

Sarah was amazing! Quick to help and quick to fix my mistake ❤️🙌🏻

Great product. I have used it one and my skin was moisturized and glowing. I am definitely buying more!

Elizabeth was very quick and responsive with handing my request. Appreciate the fast, professional and courteous actions of Elizabeth

Quasi Team I want to thank you for your fast assistance Elizabeth replied to my email right away which I appreciated very much. Kind regards, Kristine

I ordered Quasi’s collagen masks after seeing an ad because I wanted to try them once. I had no intention of signing up for a monthly subscription. Unfortunately, I later discovered I’d been enrolled in recurring monthly deliveries without realizing it. The only indication was tiny “Deliver every month” text beneath the product name, which was greyed out and very well disguised and therefore, easy to overlook. There was no separate subscription confirmation or clear reminder that I had signed up for recurring billing. To make matters worse, there was no way to cancel the subscription through my account. I had to contact customer service by email to have it cancelled. My original order was $86.65 CAD. About a month later, I was unexpectedly charged $116.54 CAD for another shipment that I never intended to order. Customer service did eventually cancel the subscription and all future renewals, but only after the renewal had already been processed. Customer service also acknowledged in writing that the subscription detail is “an easy detail to overlook at checkout,” so they are fully aware of the fact that they are not ensuring that their customers are aware of the subscription they are unknowingly signing up for. That statement reinforced my concern that the subscription disclosure is NOT prominent enough for customers making what they believe is a one-time purchase. I appreciate that they cancelled it, but I don’t think customers should have to discover they’ve enrolled in a subscription after they’ve already been charged…. Especially not when the unexpected renewal was nearly $30 more than my original purchase. I was also disappointed by the company’s heavily advertised “30-Day Money Back Guarantee.” The advertising makes it sound simple and risk-free, but the actual policy requires customers to pay return shipping, charges a 20% restocking fee on standard returns, requires customers to email for return authorization, and excludes subscription orders from the advertised guarantee. None of those important limitations are highlighted in the advertising. The return policy also requires customers to initiate a return within 10 days of delivery. While my renewal order was shipped on June 12, I still haven’t even received it as of July 8. Thankfully, their policy starts the return window from delivery rather than shipment, but it highlights how customers can be left waiting weeks for a product they never intended to order in the first place before they even have the opportunity to begin the return process. What really left a bad impression was that after I finally cancelled the subscription, I received multiple promotional emails encouraging me to sign up again for a 20% discount. Considering my biggest complaint was being unknowingly enrolled in a subscription in the first place, and charged $30 more than the original pricing, those emails felt incredibly tone-deaf. After my experience, that only reinforced my decision not to buy from this company again. Finally, the masks irritated my sensitive skin and caused a rash, despite being advertised as “Dermatologist Approved” and “Safe For Sensitive Skin.” I understand skincare products affect everyone differently, but they definitely were not suitable for my skin. What concerned me even more was discovering that Quasi’s heavily advertised “30-Day Money Back Guarantee” specifically excludes refunds or returns if the product causes an allergic reaction or adverse skin condition - the very situation where many customers would reasonably expect the guarantee to apply. Between the confusing subscription, unexpected renewal, misleading impression created by the refund advertising, and my experience with the product itself, I won’t be purchasing from Quasi again. I also won’t be recommending this company to my family or friends.

I needed assistance with an adjustment on my subscription and Sarah was quite helpful as she responded in a timely manner :) I’m a satisfied customer thanks to Sarah!

I have complained on here before explaining how this company have charged me a substantial Restocking fee (£15) when my parcel did not arrive. I have problems with evri in my area. This company is the only company that has not issued a full refund. I have tried for months to get a full refund. They reply on here saying please email as if they will sort and then give another different excuse why they won't refund. Appalling and I believe illegal practise as they have broken their contract of sale with me and should take it up with Evri not charge me. This time they say I didn't give a full address with no house number I dont have a house number but our farm tigether with our surname appears on Google maps. There is no reason my delivery should not have arrived and Quasi it appears are scammers DO NOT USE.

Christine answered my email promptly concerning a continuous subscription that I thought I had ordered…I just wanted to purchase it once and if I liked the product, I might do the subscription… she was very thorough with emails and communication.. ty, Christine!!!