Gene
Watch out for bait and switch
After I ordered some items that were shipped free of charge, I got an email saying I had to unload the items from the truck myself or pay a hefty sum to have their drivers take the item off the truck. Feels like a bait and switch scheme to me. I canceled my order due to what felt like fraud to me. Will never order from them again.
Response from OfficeFurniture2goFeb 16, 2021
Hi Gene - We are sorry you feel that way. There was no attempt for a bait and switch here. Unfortunately, when an 18-wheeler shows up to deliver to a residential address it is extremely difficult for a truck to deliver as it could for commercial customers with a loading dock. We state this in our shipping policy on our website AND on every product description detailing how each product would need to be delivered under 'Shipping'. Shipping options are as follows: Small Package Delivery, Truck Delivery, Assisted Truck Delivery, White Glove Basic Delivery, and White Glove Premium Delivery. The product you purchased clearly states it would be delivered by TRUCK and "Items that are too large or heavy for the small package carriers may be shipped by a carrier equipped to handle larger packages such as ABF, YRC, XPO, etc. Drivers are not required to remove the product from the truck and may need assistance to complete the delivery. This method of shipment is utilized usually for bulky items or commercial customers with a loading dock." You can view the shipping policy in its entirety here: https://www.officefurniture2go.com/helpcenter.aspx?page=ship Best, OfficeFurniture2Go.com