OfficeFurniture2go Reviews | Read Customer Reviews of officefurniture2go.com

OfficeFurniture2go Reviews | Read Customer Reviews of officefurniture2go.com

OfficeFurniture2go reviews

Showing 19 reviews with 2 stars · Clear filters

Angela R.
Apr 1, 2024
Chipped/Scratched/ Missing
Several items were damaged or missing parts. The customer care team said they would send replacement parts but they did not offer to expedite delivery overnight. Also, now because of the OfficeFurniture2Go's mistake, I am having to incur additional installation charges for someone to return a second time.
Response from OfficeFurniture2goApr 1, 2024
I apologize Angela. I do not see where you spoke to anyone here so I am wondering if you were in direct contact with the manufacturer? I will reach out to you separately to make sure any outstanding issues are resolved. i am so sorry about this.
Report
Ashley C.
May 15, 2023
Missing & Damaged Desks
I ordered two desks for our office. The first desk was missing two pieces. The second desk had about 6 pieces that were significantly damaged. The representative was extremely nice and helpful regarding replacement pieces, but it very unfortunate to order two products and both have issues.
Response from OfficeFurniture2goMay 15, 2023
Thank you for your feedback Ashley. I am so sorry you had issues on both of your orders. While that is not typical, you would have no reason to believe that based on your orders. I am glad to hear your contact with customer service was pleasant. Should you need anything additional, just let us know. We are happy to help!
Report
Pro C.
May 3, 2022
Table arrived broken
Table arrived broken. Customer Service did a very good job of getting me in contact with the manufacturer. Awaiting replacement.
Response from OfficeFurniture2goMay 3, 2022
I am sorry to hear the table arrived damaged. if for any reason this is not resolved to your satisfaction by the manufacturer, please call us. We are also happy to assist. Thanks for your business!
Report
kristin
May 2, 2022
Wait time was unacceptable
Wait time was unacceptable. Told one thing and received the items 3 weeks later. 2 of the side boards for the shelf was cracked and received a door that didn't go with the bundle.
Response from OfficeFurniture2goMay 2, 2022
I apologize. It does look like this shipped later than any of us would have liked. I will reach out separately to make sure any unresolved issues are addressed.
Report
Terrance C.
Feb 6, 2022
Only thing really going for it is customer care
Only thing really going for it is customer care. They are great and easy to work with. But matter of fact is, I still have no desks and the conference table sent was wrong so really pretty bad.
Response from OfficeFurniture2goFeb 7, 2022
I am so sorry for the delay Terrance. The order has finally shipped. I will reach out to you separately with a more specific update. Thanks for your patience. Sarah Frandle
Report
Tina N.
Nov 1, 2021
Furniture was in very rough condition
Furniture was in very rough condition. Most surfaces were scratched and corners are beat up. I like the design but the delivery / execution was poor. The book case was not worth the money and is not of good quality.
Response from OfficeFurniture2goNov 3, 2021
Hi Tina- I am so sorry to hear there was damage. Bestar is great about sending replacement parts for free if there is an issue. I will reach out to you separately to make sure this is addressed. i am sorry for the inconvenience. Officefurniture2go.com
Report
Kelly B.
Sep 1, 2021
I never received merchandise
I never received merchandise. It is still a mystery. I believe this is a trucking nightmare but I have not been offered any info for over a week.
Response from OfficeFurniture2goSep 1, 2021
HI Kelly- I apologize. I do see where the YRC delivery has been quite a challenge. The delivery address has been updated as requested and YRC should be in contact soon. Driver shortages have really slowed deliveries in recent weeks. Thanks for your patience.
Report
MARK W.
Aug 30, 2021
The delivery was several days late and…
The delivery was several days late and the main desk box had not instruction sheet
Response from OfficeFurniture2goAug 30, 2021
Hi Mark- We apologize for the delay. There have been some significant delays at Bush due to both supply chain issues and labor shortages. We will reach out separately to make sure you have received the assembly instructions. We are sorry for any inconvenience.
Report