Office DepotReviews of officedepot.com

My wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the FedEx drop point in Office Depot at Arnold Commons and explained the situation to Brittany. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and Brittany was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. Brittany was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.

Very disappointed in their customer service. Was misled by store that laminated poster would have a 2 day turn around and delivered to the store. This was not true. It took almost a week and was delivered to home, a day later than expected because UPS incorrectly re-routed it to a neighboring State. The poster had a few wrinkles and I asked for some reimbursement for all the challenges and customer service refused to issue credit on the credit card used. I asked a number of times for credit on the card and they insist it is a store/online e-credit.

I ordered a two drawer file cabinet from Office Depot/OfficeMax for my elderly mother online about four months ago. It was delivered to her complex in a timely manner, but the driver did not take it to the apartment; he left it in the common area and the unit was stored somewhere by an employee of the complex. When I called OfficeMax/Office Depot, they reported it delivered, but I told them we never received it, so they cancelled it and refunded my money. The people in customer service were actually quite nice. The refund was reversed about a week later, as I saw it reappear on my credit card, but no one had called or emailed to explain. This happened almost identically once more, where I got credit from a customer service supervisor this time, but it was reversed. About this time the building staff where my mother lives notified us they had found the file cabinet stashed away, and would leave it in the main reception area to be picked up. I called and the Office Depot folks again, and they were very nice, but the cabinet was not picked up and the credit was once again reversed. No one emailed or called to explain. I have tried again today to try to have them pick it up, to be picked up Monday, 12-23, so I have my doubts this will happen. The people in customer service at Office Depot/OfficeMax were once again very nice and understanding, but their online system is not the best, and a few of their people even expressed to me that they had issues with their online systems at times. So in conclusion, I would say the 800 number customer service people are very nice, but their system is not well designed and the customer service people do not seem to be able to control anything. People at upper levels in the organization seem to override them on everything they do, and there is no communication. I think store purchases at Office Depot/OfficeMax are fine, but the organization is not well prepared for on-line orders. 403430817-001

If I could give a negative score, I would. Had to call the HQ to get around $12 order cancelled after part of the order went through and I received it and the other part said there was an address issue with my cc (there absolutely isn’t). It was like pulling teeth and it feels like this company is living in 1985 with its capabilities and practices. I hate supporting the “A” company, but I will say if smaller corps want to compete, they are going to have to do better than this.

Pésimo servicio de atención a clientes. Realicé un pedido en línea y es la fecha que no mandan nada y marqué y la única vez que me contestaron me dijeron que ya les aparecía como entregado y que levantarían un reporte y que volviera a marcar para ver que seguimiento había y nunca que me contestan ni por llamada, ni por correo ni por sus redes sociales ni nada. Quiero saber si me van a hacer llegar las hojas o si no que se cancele el pedido y comprar en otro lado.

Paid for Fedex package delivery on Friday Nov 22, 2024, asked for overnight shipment that wasn't available. Employee stated they had the 2 days delivery and package would arrive on Sunday Nov 24, 2024. Paid and left package. Package wasn't showing up in system when I went to track, kept saying label was created and not picked up. I went back to Office Depot to inquire and was told package was picked up on Friday by Fedex. Called numerous times to Fedex and they said they don't have package to go back to Office Depot. No one wants to take accountability and is saying go back to other. Package just left Hagerstown and is suppose to arrive on Nov 27, 2024. It missed the deadline of delivery and Fedex and Office Depot is pointing the finger at each other and don't want to take the ownership of accountability. Where is the customer service. I just want a refund because the package wasn't delivered by due date.

Worst online buying experience I've ever had! Website hard to navigate. Sent incorrect items and was impossible to straighten it out online, even leaving. a message which, of course, was never returned. Took everything to the nearest store 10 miles away to return wrong items and the manager gave me a big hassle. Never again.

October 21st around 3pm, I went to the Glen Burnie MD store to mail a package,there was 1 person in front of me and the employee Fredrick did not even acknowledge that I was there, about 15 minutes later after complaining about customers being upset and how he handled the situation.He finally came to help or so I thought,he told me to fill out information on computer but I needed help to fill out.He told me that it's not My Job and walked away.Another customer heard everything and came to help me,later at the end I asked him his name and he told me and only then did he explain about why he couldn't help me which I totally understand but the way you talked to me made me feel less then and I was very upset maybe more training in social skills and customer service I just hope he doesn't treat your other customers like that. Christina Conlon