Office DepotReviews of officedepot.com

Don’t buy folders from here, awful!

ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done. Now they hang up on me or keep me on hold. We still haven't gotten a credit.

Did not supplies needed and poor customer service!

THEY SHIPPED WRONG PRODUCT. THREE CALLS EACH TIME THEY SAID THEY WOULD ESCALATE. NO RESPONSE. ONLY OPTION IS TO DISPUTE CREDIT CARD CHARGE. INCOMPETANT CUSTOMER SERVICE

Do not order from them. I ordered a camera. My credit card was charged and on their site it said my item was shipped the next day. 3 weeks later was fighting with representatives ( all outsourced to foreign countries) to get my money back. Finally a supervisor was able to See the item never shipped. I asked why it was so hard to find this out ( was on phone 30 min), she admitted it was a drop ship item and they had to contact the actual seller! She wanted me to wait for another Camera to ship, I was firm I wanted my money back, after about 5 minutes of arguing with her she relented and credited back my charge card. Do not do business with them. I assumed wrong that Office Depot was a huge reputable company!

I love Office Depot in Woodhaven Michigan. Recently went in to take care of some faxing for retirement. I’m not familiar with faxing but the manager Robert was very helpful. Instead of doing it for me he sowed me step by step how to work the machine and payment method so I would know how next time I had to send a fax. This is my favorite Office Depot. Thanks

I love office Depot, but I am giving them one star because the Biloxi Mississippi store is closing and now we have to drive far just to go to Office Depot. Please bring back our store in Biloxi Mississippi. Thank you.

I ordered 10 packages of copy/printer paper. Expected delivery date was 12/3/2024. Today it is 12/21/2024 and still no package delivered. Tracking shows it still "in transit". Credit card was charged on 12/3/2024.