Office DepotReviews of officedepot.com

Dear Management, My name is Vernon Deck I have been a long time customer and almost exclusively purchase my office needs in your store, and brought goodies during the holidays. Please let me explain my utmost DISAPPOINTMENT with my most recent visit. Until now I have only Praised your staff, that has dramatically changed with that visit. Actually it transpired over two visits. On July 8, 2021 I came into the Roseville store #928 about 8:30 pm to print digital photos ordered by the Placer County Superior Court to produce and file by July 9, 2021. Malcom helped me find them by, date, and I sent one file over from my phone. I appreciated his help so he could produce what the court requested of me. The second and third files would not send at about 8:40 p.m., and we tried several times to push them through. Marie came into the print center after the first file sent. She did not say a word on y stood by with a 1/2 smile on her face as Malcom and I struggled to resize and resend the images, but we had no internet connection. He recommended that I go home to access through my modem. Marie was right there, no other customers or staff were near. Malcom said he was in at opening and would complete the printing then. I went home and tried to send several times without success. Then...... it dawned on me, Marie had turned off the stores internet connection, came to be amused as Malcom wasted employee time and I became frustrated attempting to push the pics. On the morning of July 9, 20021, I tried again about 6:30 a.m. but they wouldn't go through. I checked again about 8:25 a.m. and they had SENT. I called Malcom immediately and he said he he just saw they came over and he would print them right away, but to give him till about 11 a.m. when I could come pick them up. I asked if Marie was in again, he said '"no". I didn't get back to the store till 1:20 p.m. running to get things to the court by 2 p.m. before the court closed. Malcom said he had not printed the job. Now he seemed to stall asking a lot of questions, and juggling a few walk-ins. This didn't seem like him, was he being told . It was about 2:10 p.m. when I inserted the photos into my exhibits, paid and raced to the court, very stressed and hoping there was some slight chance I'd meet my deadline. On Fridays the court used to close an hour early, due to COVID. Hours must have changed again recently, because when I got inside it was evident that the clerks' windows were still open. I did get the documents in, barely, but they were in! When I got home I went through the pics I had just turned in, they were darker than my photos, some quite a bit, and appear to have been darkened, was that part of the stalling? Now I am getting angry looking back at Marie's apparent games with her employee, and with me your customer. My transactions would have been completed on July 8 for inputting, and printed first thing in the morning as I was told until the internet was cut off. Marie's attitude to mess with customers and employee's heads should be known by corporate On a simply human level... this is wrong! On a business level... NO CUSTOMER should be harassed like this....INTENTIONALLY. I'm old enough to know this is NOT good customer service or employee appreciation, and will ruin your staff, then your company. I'm certain I am not the only person who's felt this with her. LET ME KNOW WHEN SHE'S FIRED, I'd love to come back, and bring my friends, besides Your employees deserve better too AND CORPORATE NEEDS TO WEED HER OUT!

My husband and I went to purchase a plastic office rug mat recently. We were uncertain on which one to purchase and the Sales Manager, Robert Zell, over at 119 North Cobb Pkwy (Marietta) took the time to explain the pros and cons about them all to help us make our decision. Not only did he assist us with professionalism without trying to rush us, but he also went out of his way to locate a box, taped it up to its configuration and size (due to it being hard to handle and transport) with a great attitude and conversation along the way. He went the extra mile and my husband and I made note of it! This a rarity and he truly deserves a raise! Workers like this need to be appreciated if you want to keep them. People like Mr. Zell makes people like us desire to come back to this location ONLY for more purchases because of how he treated us. Grateful, The McMillans

I wanted to buy a couple of items for my home office including a mat for my office chair and a monitor. In both cases, I did comparison shopping for item price, shipping costs and availability. I was willing to pay a little extra to be able to pick it up in store rather than wait a day or two for it be shipped to me. As always seems to be the case, Office Depot came up with the worst price and it wasn't even close but I was going to pay more for the convenience. They didn't have either item in stock once I attempted to order it on-line even though the site originally showed the items in stock. Frustrated, I moved on to buy what I needed from someone else. Based on other reviews I've read, they have difficulty shipping the correct items to customers. Combine that with awful prices compared to their competitors selling the exact same thing and inability to correctly stock their stores or update their website with actual inventory amounts and I just don't understand why anyone would ever buy stuff from them. I guess if you want to just donate your excess money to them, they might be worth shopping at since you will end up paying them more than elsewhere.

Curtis at Office Max Elizabeth City, NC provided great customer service on a recent on-line order which had been delayed. He restored my faith in Office Max. Pam Barber

I recently went to Office Depot in Valdosta Georgia to get something printed. I was told that I can no longer send an email with my files to have them print it on quality paper I’d have to submit it online and since it was after 2 PM it will be the next day I can get it printed or I can use the self-service machine. I use the self-service machine only to get streaks on my print and when I spoke to the representative about the streaks on my print she say oh well that’s the self-service machine it gets serviced once a month. if you want it printed on quality you have to submit it online. Why would I submit something online to get it tomorrow when I need it today? Since when did it become normal for consumers to have to go in and do their own work and settle for less quality at a professional establishment? Office Depot always boast about quality prints and things and that’s great but why do I have to do it myself now and why can’t I get the same quality print that I would get if a rep done it? I am highly pissed off that my documents have streaks on it and the only thing I can be told is is corporate says you have to submit it and it will be tomorrow before I can print it although the printers were not running she’s not doing any orders or any work why couldn’t she print my stuff in the store? This officially sucks! I will no longer print at Office Depot! I’d rather order online a week in advance and wait for them to ship to me from some other company!.

Okay, it is may a good choice, but you should do better. About our bulk order, it's only not bad.

I ordered an office chair from the website - it was a Serta brand, beige fabric modern style manager chair. What was delivered to me was a basic vinyl (looks like leather but isn't) black chair from La-Z-Boy. I didn't want this item, and I had no idea of the pricing difference or anything. The box that arrived was also very damaged. I called, emailed and Live Chatted with Customer Service over several days after that delivery - I will try to summarize the terrible saga: - I was initially told that I had no recourse for a return as the item was shipped directly from the vendor. - I insisted on escalating the issue, and was eventually told that I could return the item, but would have to wait on any refund or credit, until 7-10 business days after the warehouse received the item. - As this was the only solution being offered, I accepted and was informed that a pick up of the item was scheduled for 6/4 between 830AM and 5PM. I waited all day and no one came. -I contacted customer service once again that evening, and was told that they had no record of the pick up being scheduled, then when I relayed the email confirmation I received, they suddenly noted that the pick up had been rescheduled. But as they not work on the weekends, it had been rescheduled for Monday 6/7 - On 6/7 I once again waited all day, no one came. Called customer service again, and was immediately told that the pick up was rescheduled for the next day - but again I was not notified... For this inconvenience I was offered a $20 credit (which by this time I still am out $211 I spent on the chair) - On 6/8 the item was finally picked up - BUT after the pick-up I received an email telling me that the pick-up has been rescheduled to 6/9. It is obvious that there's no real communication across departments even on the same case and order. I have gone ahead and filed a fraud dispute with my credit card company in an attempt to ensure that I do get my money back. I have written two complaint/reviews so far highlighting all these issues, and both have been moderated off the actual website. The lesson here is DO NOT ORDER ONLINE.

Alex took the time to make sure a satisfied customer left store this morning, he was very helpful making sure my business cards were right and even made them on the spot, thank you Alex for stellar customer service, it is not a lost art. 40 Hotel Circle NE Albuquerque, NM