Office DepotReviews of officedepot.com

Once again, total disgust w this pathetic company. I'd bought a new laptop after Hurricane Milton at Office Depot, which turned out to be a painful experience, the incompetence and dismissive attitude of the manager you wanted to slap him. Today I lost my charger and surprise.jh

I have been a customer of Office Depot for over 20 years, but the customer service over the past eight years has been consistently terrible. Giving them another chance was a mistake. In February, I placed a $230 order that I never received, yet my card was charged in full. When I contacted customer service to request a refund, I was told the issue was handled. It wasn’t. The invoice still shows the order as “out for delivery.” I called again and was informed that the previous representative never documented anything—not even the confirmation number they gave me. This level of incompetence and lack of accountability is unacceptable. Office Depot has completely gone downhill. After this experience, I will never use this company again. Oh, I forgot to add I called and the one representative hung up on me.

I ordered a box of paper for our office. Like I have done dozens of times over the past 6 years of employment at this particular business. They decided to use Fed Ex and 3 times I get a call from an India help Desk saying our address is invalid. Been here 15 years. When they use a local carrier, no problems. All CSR's are India based too. I cancelled all orders and ordered from Amazon with no problem.

I would give this company a negative zero if that were an option! I order an HP Printer after getting a suggestion from a chat agent. Once I received the printer it was Not WIFI Capable and it doesn’t double print. I was on chat daily for a week and after 5 DAYS I’m called and informed my REFUND WAS CANCELLED!!

On Feb 4th I placed an order for a fabric shaver. There was a specific brand that I wanted, and Amazon was sold out so I thought I would give Office Depot a try. When I placed the order, the estimated delivery date was 02/10. The weekend came and went with no shipping notification, and so I reached out via online chat on 02/10 to get an order update. The "virtual assistant" opened a case for me and "escalated it", meaning I go NO answer and I had to wait for someone to email me. I got a very generic form email back saying they were reaching out to the supplier.This goes on for several days (same email over and over again), so I finally call them. Per the other reviews, the call was VERY difficult due to a major language barrier and I explained that I would like to cancel and they said they cannot cancel, but they can put in a request to cancel. Then I got hung up on. So, I also put in a chat request to cancel. So far, I have received two emails saying they have contacted the outside vendor requesting to cancel, but they will not cancel my order, despite it being two weeks with no shipment. Absolutely RIDICULOUS customer service. Worst I think I have ever encountered.

Do not order anything from them online. Should it arrive damaged, or for any reason needs to be returned, it is not an option. I ordered a keyboard for a Microsoft Surface - my husband already purchased the keyboard so I didn't need it. They will not let me return it unless i go to a store location. Obviously they have very few locations and none near my home or office. No online return option. Adding to this review. I tried again to contact someone about a return option. Received several emails that they cannot because the product comes from a third party vendor who is not reachable to issue a return. I’m lucky it wasn’t a laptop or something really expensive. Very strange experience but hopefully this will save anyone from placing orders with Office Depot.

Office Depot’s website flat-out lies about returns, claiming online purchases can be returned in store when staff routinely refuse and send customers away. I wasted hours, including a two-hour call, was dumped on an unresponsive contractor (Veyer), and even had a $10 Visa gift card never delivered. Countless other customers report the same thing online—this is deceptive, systemic, and designed to falsely signal easy returns.

Commande de billets de banques fictifs pour du théâtre jamais reçue. Aucune réponse aux réclamations sur le site ni aux mails ni aux courriers même les recommandés. Ne commandez rien sur ce site.