Office DepotReviews of officedepot.com

I bought several items at the Annapolis Office Depot today and had a very bad experience. When I placed the online order, which included two large foam boards, I used a discount that gave me 25% off. That discount was for signing up for communications from Office Depot. The receipt properly credited the discount against the total, but there were two problems. First, when I arrived to pick up the order, the two foam boards they had set aside for me to pick up were damaged beyond usefulness. The damage was obvious on both boards as the corners were bent in and there was other damage to both boards from mishandling. I was directed to the area where the foam boards were stocked in the store and found that the entire inventory of that size was damaged. As I was working on a project that needed to be final by Monday, I looked for other sizes to find a foam board that I could use. I did find a tri-panel foam board and realized I would have to buy it and try to adapt it into a solid piece. It was not what I needed or wanted but I took it. The cashier rang it up but would not give me the 25% discount that had applied to the original order. I asked to speak to the manager, and after 10 or 15 minutes of discussion, they finally agreed to give me the discount. The second issue was that the receipt for the original order contained a very large and prominent coupon: "You have an exclusive offer attached to your order. $10 OFF $30 from your qualifying regularly priced purchase. Valid to use today at pickup or on your next visit. . ." When I saw this on my computer I clicked on the coupon looking for any further information or a code that I could take with me. Nothing appeared and reading the Terms for use of the coupon, it did not set out any information that would somehow exclude use of the coupon. So I printed it out and took it with me to the store and bought additional items that totaled far more than the $35 required for use of the code. When I gave them the copy of the coupon at the register, they said that it could not be used without the electronic code that they said should accompany the printed copy of the receipt that accompanied the coupon. I indicated that I had clicked on the coupon when I saw it, expecting an electronic code or something else to take with me to claim the discount, but nothing appeared. The manager, Frank Stewart, said sorry, nothing he could do without the electronic code that would have appeared if I had clicked on the coupon when it appeared on the receipt on my computer. I told him that I had clicked on the coupon and no electronic code appeared. He told me that if he could see the coupon on a computer or on my phone, he would give me the $10. I explained that I didn't bring my computer or phone with me and he said that there was nothing he could do. I asked him to confirm that if I drove home, retrieved my phone, and returned to the store to show him the coupon, would he refund the $10. He said he would. I spent a good bit of time driving home, getting my phone and returning to the store. When I got there, I gave the phone, opened to the receipt and coupon and she clicked on the coupon and nothing happened. Then she said sorry, nothing we can do. I asked again to speak to the manager and reminded him that he assured me that if I went home to get my phone and presented the receipt with the coupon, he would refund $10. He took the phone and clicked on the coupon and nothing happened. Then he said that he could not refund the $10. I objected and asked if remembered that he had told me that if I drove home and brought back my phone, he would refund the $10. Then he and the woman at the register took another 10 minutes to figure out how to give me $10, and finally did something like give me a refund on another item I had bought, giving me $10 and some change. This whole thing wasted a huge amount of my time. I will never go into one of your stores again, and my next stop will be to write bad reviews about Office Depot on every forum I can find. You all are crooks.

Disappointed customer service. Went onlline to find a store that carried the double roll raffle tickets. I first went to the store at 14929 Rivergate in PWY, Charlotte, NC. The Associates was not helpful at all. When I became persistant in asking her to check another store that would have the product, she gave me the store 10025 East Independence BLVD, which showed 6 In Stock. I hoped in an Uber and headed 30 minutes away, costing me $30.00 there and $30.00 back only for the store not to have the product. It is extremly frustrating and bad business to have an item on your website as being in stock only to get there and there are none, and the sales associate stated that there had not been any for a while. Clearly your website inventory is out of date. Not to mention the the money I spent to get to these places. Unacceptable Customer Service!!

I waited 30 min in line to get a picture copies and when I asked how much longer the response I got was however long it takes. Very rude lady at the SW Military Dr Store in San Antonio. I’ll never go back.

Good morning, This is in regards to the store in Spring, TX located on I45 North near Cypresswood Drive. The service there is absolutely horrible. The red-haired manager is one of the rudest people that I have ever encountered in a place of business. The print department will not give you the time of day if you do not want to join some select program to the tune of $50. When I asked to speak to the manager, Teresa came and was just as dismissive and rude to me when I would not purchase that membership. I will drive further to shop at the store in Humble where I am treated with respect and not pressured into purchasing memberships. There is a right way and a wrong way to sell memberships and Teresa's store does it wrong by promising to give you your printing free and on the spot only if you purchase the membership as well as telling me that I'll still have my $50 of free printing to use at a later time. Having the membership should not make me any more important than someone who does not purchase the membership and definitely should not be the reason that one is treated with quality customer service. Every customer should be treated with dignity and respect whether they are a select member or not. If I purchase a membership, it will be at the store in Humble. I will never set foot in the Spring location again even though it is much closer to where I live.

For a week, I have been trying to complete a small printing order. The website is a nightmare. I talked with a total of four agents. Their training and customer service are almost worthless. I have never had such poor interaction with these issues.

Keith at the Boardman Ohio store was so helpful! My husband and I were having trouble printing invitation on the self service copier/printer. After the 2nd time being in to the store for the same thing ( and I still didn't have it right) Keith jumped right in to help. It even took a few minutes past closing to get everything squared away, but he did it and never made us feel like a bother. Thank you for all your help!

I placed a large online order which included a 4 pack of printer ink. Everything looked like it was just drop kicked into the shipping box. The outer shipping box arrived in perfect condition but my $96 box of ink looked like it had been ran over by a truck. I submitted photos. They are sending a driver to pickup my damaged product in 3 days, then AFTER they receive it back, I’ll get my $96 back but it’ll take up to 7 days. The audacity of them to ask me to go out and buy packing supplies to properly package it to return was it for me. I also believe they sent this to me obviously because they knew they couldn’t sell it in the store in that condition. I’ll never shop here again. We have a business so we shopped here a lot both in store and online. I’ll pay double somewhere else just to avoid them in the future.

I had an incredible experience with the Office Depot in Orland Park, IL. The local store staff went above and beyond, but what really blew me away was the regional manager, Shaun who stepped in personally to work out some fantastic deals for me on things the local store standardly isn't authorized to do. It is rare to see regional leadership so hands-on and dedicated to customer satisfaction. Huge thanks to the Orland Park team and Shaun for making this happen—they have earned a customer for life