Office DepotReviews of officedepot.com

👉11/20/22 item ordered online 👉12/9/22 initial contact (I waited VERY patiently!) Inital contact a FAILURE as agent never initiated case 👉12/12/22 they FINALLY started a case to track it and I was told 2 DAYS for resolution -- this after wasting over 2 hours of MY TIME 👉12:32 am 12/15/22 - STILL NO RESOLUTION I was willing to drive to local Maple Grove, MN location to pick it up yet that "isn't allowed"

I used to work for OfficeDepot, so I have some insider knowledge of the issues with the company, and know just how little the corporate HQ does to fix anything. I am writing this after having my online order declined for the 2nd time. I work for a contractor and I'm trying to source a WiFi bridge as a temporary solution for a commercial customer. OfficeDepot understaffs it's stores to the point where correct inventory maintenance is IMPOSSIBLE. As such, both stores I've tried so far have declined the order as they are out of stock, despite the website (and therefore their store on-hand system) saying they had it. This is also partially due to "good faith receiving" that the store does. They don't count the inventory that comes in, because it's assumed to be correct. So if the warehouse misses an item, or if a pallet is loaded wrong, the store will have no idea. Then, I get a text from OfficeDepot saying a manager will call me about my order. THIS IS A LIE. OfficeDepot doesn't train managers to do this, and even if it did, they are usually too busy trying to put up a truck or help in CPD to make all those calls. OfficeDepot could easily send us a link or a text to suggest an alternate fulfilment option (another store, delivery, etc...), but can't be bothered to implement something like that. OfficeDepot is hanging on by a thread while they work to sell the company to staples. So don't expect anything to improve. OfficeDepot corporate just wants to do the bare minimum until it becomes somebody else's problem. So please don't be mad at Store Staff - it's not their fault. Vent your frustration at corporate - it won't do anything of course, but at least you'll be speaking to the correct people. The online order "15 minute" promise is another one of the reasons for these. When we had 1 hour (when I first started working there) to get these done, we had time to call other stores, or the customer, etc... to try and keep order fulfilment high. Then they switched to the 15 minute pickup WITHOUT investing the appropriate resources to pay for it (aka more associate hours for online order fulfilment) and suddenly, they can't do that! There's not enough time. So they just decline the order and move on. Can't blame them. If an order goes past 15 minutes without being filled or declined they get penalized. So, ironically, the 15 minute pickup guarantee actually made the service worse. But, of course, corporate is too stupid to understand that. This is why I usually order directly from Ubiquiti, Newegg or Amazon. OfficeDepot is just too unreliable and isn't going to change. If this order gets declined, I will walk into a BestBuy instead.

No free shipping to store for pick up. I do not like that. That is 0 stars rating.

The staff at the store in Ellisville, MO was nice, though sparse. There is not an Office Depot in the entire St. Louis area that answers its phones, and the flagship website does not answer its phone. I have a piece of furniture that I, unfortunately, left there for assembly. If I knew they would leave me in the dark, I would have assembled it myself. The $15 assembly fee is not worth the mystery. Costumer service since Covid is lower than I have ever experienced in my lifetime, and the tell-tale signs of a culture in decline are everywhere, including at Office Depot.

Ordered a Lenovo laptop and got same day free delivery for the Christmas holiday. Instead 2 Dell monitors were delivered. Called customer service and they ordered a new one for me but I had to wait several days for delivery now or go to store to pick up. Was double charged for the laptop. 2 calls to customer service (and waiting on hold excessively each time) and 7 days later still waiting for my card to be credited for the double charge. Funny how the card gets charged right away but takes so long to credit the card.

I purchased a laptop and was pressured into the bundle for $250. After 3 weeks of trying to deal with the failure of tech support to get the purchased items installed, I took it into the store so they could do it. almost 1 week later i was told that because it was so long after the purchase date, they were having trouble with the McAfee subscription. So now the trial is about to expire, and I will probably have to pay for it again. I have tried everything I can think of. Bit of advice, NEVER BUY THE BUNDLE. The laptop is awesome. I love it.

If you make the mistake of signing up for a subscription (discount) be warned that they NEVER send you an email ahead of time to warn you of an upcoming charge/delivery. They just start the delivery process before you can even cancel. We had to refuse the shipment from UPS, but they still billed us. And all support is either non-existent (on the phone) or chat support from overseas using a script. They use two American first names to create fake names for themselves for chat - Like Stanley Joseph (just one example of many) - yet they are ALL overseas and won't give out their real names. Then, trying to get a credit is near impossible - they wanted to hold onto some of the charge for "delivery charges". Are you kidding me??? No wonder so many companies are in the toilet - no one cares about the customers and they keep using foreign support that doesn't understand and can't have a normal conversation with a frustrated customer. Why would they care? They are thousands of miles away and will never lose their job.

Aundre did such a great job helping us with hours of printing and shipping for our company. He helped other customers in between helping us and took care of the floor. He has such a great attitude, character, and personality! Really appreciate his help and his absolute 150% customer service quality!!! He treated everyone with respect and care. Thank you Aundre at the Hammond Location!