John P.
Insolent people. Disturbing CX.
14OCT2023 Went to Office Depot #3379 Okemos MI to have least cost, simple printing onto business cards. The first guy told me $11.99 for 50. He loaded up the words from my USB, sized it so it fit the card perfectly and showed me on the screen. He added a quotation mark, incorrectly. In a friendly way I asked him if he was doing the design for me. He seemed offended. Then he said there is a design fee (we're all sensitive to hidden fees). I asked about that since it fits perfectly and he already said $11.99. I wanted to know why the design fee, and if I could do the “design” on Avery and bring it in. He then left, saying he didn’t have time for this. Although it was only 4PM. As I kept waiting I called the store to say the person that was helping me left. Lady arrived in ~ten minutes, saying the other knowledgeable printing person would arrive in about ten minutes. Finally the knowledgeable guy arrives and says it’s not a design fee, it has to do with setup and the like. Ok, I can handle that, although a scam fee since I was told the cost already. I asked for the price, he said it’s $1.25 a minute. But he could not tell me the total cost because the setup time was not known. Bottom line: I wanted 50 simple, least expensive business cards. Could not give me the price. I asked how anyone could commit without knowing the price. With disdain I was ostensibly dismissed. Both people assisting me were insolent. Was not a pleasant experience. Left without the cards. Advice, when this is seen at the top layer you can bet there are compromised services underneath. Don’t shop here. We won't.