OEDROReviews of oedro.com

This is a terrible website. Do not buy from this company unless you are 110% sure you know what product you are buying. I bought a set of all weather floor mats using THEIR fitting system on THEIR website, and they still managed to send me the wrong one. Then when I asked for a refund, it then became MY fault for ordering the wrong model. I showed them proof of what THEIR system recommended for my vehicle and they stand by their accusations that it was ME that ordered the wrong thing. IF I ordered the wrong item because I used THEIR recommendation, isn't that still THEIR fault for recommending the wrong thing? Then, they also will not give me my full money back because of their restocking fee policy. How is restocking the customer's responsibility for something they failed at? Save your money, save yourself some time and the headache, look somewhere else.

No response to a service question. 3 weeks. Not sure who owns it now but will not buy anything going forward.

Was really excited about the product and price point. Ordered nerf bars for the jeep, but after a few months the began to rust and were defective. First go around they quickly replaced them. Second set have been on onlu 4 months and are rusting again. This time they will not replace as the "1 yr warranty" has expired. Two sets of defective products. Bottom line product is below par and they wont stand by it. Not worth the hassle.

Ordered a set for my 2025 XSE Corolla hatchback. Not an exact fit as stated. Will be going with another brand.

Oedro did not send a needed part to attach the soft tonneau cover to my Tundra bed rail. I approached the company to have them send me the part and they refused. It is a terrible company with a more terrible customer service response.

I have purchased a "high quality" bull bar and matching running boards. They can't be any older than a year and a half as my truck was brand new in September 2023 and I purchased accessories well after purchasing the truck. BOTH items are rusting!! I have left numerous voicemails for "customer (NON) service" and no call backs!! Their products suck and so does their customer (LACK OF) service.

Less than one year out of warranty and this is what my OEDRO running boards are doing. No extreme use, just routine driving from here to there on hard-surface roads. Full disclosure, I contacted OEDRO a few weeks after my 1-year warranty expired. When I emailed OEDRO customer service, here is what I was told by Maysya: "While we are unable to offer a refund or replacement at this time, we recommend repainting the affected areas with a rust-resistant coating to help restore and protect the running boards. Applying an anti-rust treatment or rubberized undercoating may also help prevent further corrosion." Seriously? OEDRO's official response was to suggest the customer, me, who spent hard earned, good money on their product, go out and spend even more money to cover up the shoddy work OEDRO manufacturers did? How the hell is a rust-resistant coating going to repair the rust that has already compromised the running boards? I can put lipstick on a pig, but at the end of the day, it's still a pig. This isn't a one-time only issue either. I've seen other posts on social media with similar shoddy work resulting in rust coming from the very same welds. One would think, if they are so confident in their product, claiming they manufacture "premium" aftermarket products, they would work with a customer a few weeks past warranty to resolve the problem. Instead, they snubbed their noses and lost a customer and likely many more.

In less than 2 months the coating started to chip off and has only gotten worse. Their solution for the problem was $80 and to go spray. I emailed them back telling them they need to replace them and they quit responding to my emails. Horrible quality and even worse customer service.