OEDROReviews of oedro.com

Running bords / step bars were not welded properly. Having no luck on warranty / replacement.

This company has the worst customer service I have ever experienced. Takes days if not ever to hear back when asking a question about an order I already placed. Tried to change shipping address on an order and was told we will work with you for a solution. To now, shipped to wrong address, no help over 10 days of trying to get help, and now being to can’t help you. It you expect a order confirmation after placing ur order or people to answer ur emails or have people a the call center who can understand you, this is not the company for you. I was referred by the guy who just sold me my new truck at the dealership and have informed him he should be refereeing anyone to this company. Still don’t have my item, sitting at my fathers house in MN. Not sure what’s gonna happen but they hopefully will take it back and pay for the shipping since that seems to be the only option they are giving me at this point and not sure I wanna support this company.

Got scammed on running boards. I ordered a pair of running boards for my Toyota Tundra. They processed 2 orders and charged my credit card twice. When I called both orders were in there warehouse and they told me they couldn’t cancel one of the orders. They won’t refund me my money after numerous attempts to both email and call. Beware of this company it’s a scam

Ordered floor mats for 2017 Ford Focus, received the mats and the holes did not line up with the knobs. Contacted Oedro to return the mats and they offered me $36 on a $100 order and said I don't have to return the mats - ridiculous offer. Still waiting for my full refund. DON"T BUY FROM THEM!

I returned cargo floor mat as it did not fit my car although OEDRO catalog said it would fit. Their policy says that credit card refunds will take between 7-14 business days to appear in your account. Item documented as Returned via FedEx on 2/5/2024; they received it on 2/15/2024. It is now 3/19/2024 and my credit card does not show credit to my account. Calling EDRO is virtually impossible; after 15 calls I asked the agent to check. Was told item was received and is under consideration for refund. Thirty-four days waiting for refund that has not come is unreasonable. DO NOT ORDER FROM OEDRO!

I’ve never seen a set of step rails manufactured as great as these are. Super easy to install. The instructions are very easy to follow as well. I’m telling everyone I see to buy from these folks !!

Ordered floor mats for a Jeep Gladiator without locking storage compartment. I received what I ordered, however they did not fit my vehicle. Their description was not correct. I contacted them for a return and got several offers to keep the mats if they refunded $20, $30 , $40. I declined and asked for a refund. They finally sent a return label. They said a refund would be issued in 2-3 business days after they received the return. It took about a week. Would not buy from them again. Way to much hassle to deal with their Customer Service.

Ordered side steps for my jeep and they fit perfect. I put them on by myself in 30 minutes and they look great. Thanks