Jeff
Good support, flawed product
The product turned out to have a design or manufacturing defect, as did the replacement I was offered. I was offered a full refund, or a $100 discount on a different product that was nearly three times the original price ($269 vs $799). As I do not feel the other product is worth the price I declined and took a refund. support was prompt and resolved the issue within an acceptable amount of time. I just feel the resolution was less than optimal as I am left looking elsewhere for a similar product. If the product hadn't had the flaw, it would have been acceptable. Edit: Seems another flaw is the chair cannot be disassembled once assembled. The gas cylinder cannot be removed from the seat or the base. So I cannot fit it back in the box for return. Waiting to see what support instructs. Update: The issue with the chair's return was solved. The refund was processed. I said before, their support is great. Unfortunate about the chair and the problems with it, but it happens.
Response from OdinLakeJan 16, 2025
Hi Jeff, I am sorry that our products did not make your shopping experience perfect and deeply apologize for this and thank you for recognizing customer service. You are more than welcome to leave your experience here. In fact, the solutions I was able to offer you throughout the entire process were the best I could muster. Please be assured that I have always really put myself in your shoes. In any case, it is our responsibility not to satisfy you. We have immediately rectified this manufacturing issue and recalled the chairs in question for our technical department to look into. We value every piece of feedback and suggestion, and it's what keeps us going in the long turn development. Wish you all the best. Zoey.