OdinLakeReviews of odinlake.com

Response from OdinLakeOct 27, 2025

Hi Ethany, We’re truly sorry to hear about your disappointing experience and completely understand your frustration. We never want any of our customers to feel misled or unheard. Our 30-day return policy is designed to give customers flexibility to try our products at home. However, as stated in our policy, return shipping fees apply for non-defective returns, which helps us maintain product quality and sustainable logistics. That said, we absolutely agree that this part of our policy should be communicated more clearly from the start — and your feedback is helping us improve exactly that. We’re currently reviewing our website and advertisements to make this information more visible and transparent. In the meantime, we’d really like to take a closer look at your case and see how we can assist you further. Please reach out to us at [email protected],with your order details so our support team can personally help you. We truly value your honest feedback — it helps us become better. Warm regards, The OdinLake Team

Response from OdinLakeOct 13, 2025

Dear Customer, We’re truly sorry for the frustration caused by the lack of tracking updates. We’ve only recently launched our European market, and all products are currently being shipped by sea to our EU overseas warehouse. Because it’s sea freight, the transit time is longer, and we understand how the uncertainty can be upsetting. Your order is on the way, and the shipment is expected to arrive at the port around October 29th. Once it reaches our warehouse, we’ll update you with local tracking information right away. We value our European customers and believe in clear communication. If you contact us directly with your order number, we’ll gladly provide the latest details. Thank you for your patience, and again, our sincere apologies for the inconvenience. Best regards, OdinLake Support Team