Dana S.
Disappointed
No instructions included with shipment which was disappointed given cost but they remember to pack gloves??? After placing order found out footrest on back order. Received about 10 days after chair. One hole as misaligned which was a nightmare to get screw tightened during assembly. Cool looking chair but won’t buy again.
Response from OdinLakeSep 25, 2025
Hello Dana, Thank you for sharing your feedback with us, and we’re truly sorry for the frustration this experience has caused. Regarding the delayed footrest, we sincerely apologize — the delay was due to uncontrollable logistics reasons. We completely understand how inconvenient this must have been and will make every effort to ensure such issues do not happen again in the future. As for the misaligned screw hole, we’re very sorry it made the assembly process difficult. If you encounter any product issues in the future, please don’t hesitate to reach out to our after-sales team at [email protected] . We usually reply within 24 hours and will be glad to assist you with a quick solution. Despite the challenges, we truly hope you can continue to enjoy the comfort and design of your chair. Your feedback means a lot to us, and we’ll use it to keep improving. Best regards, OdinLake Customer Service Team



