Customer
I do not recommend buying this chair
I do not recommend buying this chair. It caused me pain, and no other chair I’ve ever had has caused any discomfort while sitting. It’s honestly a shame that they sell chairs like this. After explaining everything to the company, they still refused to provide free return shipping—even though the issue was clearly their fault. I had to ship this heavy chair back myself and paid $134 out of pocket. This is no joke. This is the first time I’ve had such a bad experience with a company. They clearly don’t care about their customers or taking responsibility for a faulty product.
Response from OdinLakeNov 27, 2025
Hello, Thank you for taking the time to share your experience with us. We truly understand how disappointing and frustrating this situation has been for you, and we are genuinely sorry that our product did not meet your expectations. Hearing that you experienced discomfort is something we take very seriously. Regarding the return and shipping cost First, please accept our sincere apologies for the inconvenience caused during the return process. When the chair arrived at our warehouse, our team confirmed noticeable signs of use, which meant it could not be resold. According to our return policy, shipping costs in such cases need to be covered by the customer. That said, we still processed a full refund for you as soon as the return was completed, and our team actively attempted to help minimize the cost in our email communication. We fully understand that returning a heavy chair is frustrating, and we genuinely empathize with your experience. Regarding the discomfort you experienced We are truly sorry that the chair caused you discomfort. At the same time, we would like to share some context that many users find helpful: The Ergonomics–Comfort Paradox This is a well-known phenomenon in ergonomics. Many people discover that: “The softer and more sofa-like a chair feels at first, the more likely it is to cause discomfort during long hours.” Meanwhile, a truly ergonomic chair may feel firmer or ‘different’ at first, because its purpose is to support the body correctly over long periods—not to mimic the instant comfort of a recliner. This is not a matter of right or wrong, but a difference between immediate comfort and healthy, sustainable posture. Comfort ≠ Ergonomics Comfort (Soft Comfort) • Immediate, subjective feeling • Often created by plush cushions, soft padding, deep reclining • Feels great at first but can place the body in static, unsupported positions • May lead to stiffness or pressure buildup after long periods Ergonomics (Long-term Support) • Based on scientific principles for spinal alignment, posture, and musculoskeletal health • Encourages neutral pelvic positioning and proper back support • Promotes micro-movements (dynamic sitting), which improves circulation • Often feels “firmer” initially, because it focuses on long-term health rather than softness Our chairs follow these ergonomic principles and have been reviewed by health-related experts—but we fully respect that every individual’s body type, posture habits, and sensitivity differ. Your experience is valid, and your comfort matters. Why experiences differ from person to person Even with high-end ergonomic chairs, individual reactions vary depending on: • Body proportions • Sitting habits • Core muscle engagement • Work posture and desk height Your body’s response is completely personal and absolutely respected. What we want you to know Your experience matters to us We are not dismissing your concerns We sincerely regret the inconvenience during the return process Your refund was fully processed We did our best to assist with shipping costs in the email communication Our chairs are built based on ergonomic science and expert review But your comfort and your real experience always come first We are still here to help If you are open to it, we would be happy to: • Help identify what may have caused the discomfort • Review your desk setup and provide personalized ergonomic adjustments • Recommend a chair style that better matches your preference for softness or support No matter what you choose, we truly want you to have a healthy and comfortable sitting experience. Thank you again for your feedback. We genuinely appreciate the opportunity to improve. Warm regards, OdinLake Customer Care Team