Maeghan P.
Worst company
Worst company! I was ripped off several times! I kept paying for there mess up and I only got 2 free weeks when k waited 1 month before my insurance too place in my new car -and still over charged me
Response from OCHOMar 24, 2026
We’re sorry you didn’t have a smooth experience with us. After reviewing your account, the timeline shows that your initial request to add a new car was submitted with incomplete information, which delayed us being able to process the change. As soon as the full details were received, we sent your updated payment schedule the same day. Documents we send do need to be signed within a set timeframe, otherwise they expire. This meant we had to resend them when they were not signed in time. You also requested to add a vehicle to your policy, which increased the overall cost. We processed this request, but the updated agreement was not signed at that time. There was also a payment made in error, which we escalated and resolved. You later contacted us again to remove the additional vehicle from the policy. As an agency, we act as the bridge between you and the insurance carrier, and we process requests as quickly as possible once we have the required information. We understand this was frustrating and not the experience you were expecting. If you’d like, we’re happy to go through everything with you step by step to ensure all charges are clear.