OCHOReviews of ocho.co

Response from OCHOJul 21, 2026

Hi Kim, we're sorry for the frustration. We do send reminders and offer free payment extensions through the app to help avoid cancellations. If no payment is made within the extended window, the policy will be automatically cancelled. Once cancelled, a new application is required to reinstate coverage. If you need help getting set up again, call us at (800) 220-1416 and we'll make it as quick as possible. — The OCHO Team

Response from OCHOJun 30, 2026

Hi, thanks for the feedback. We understand that flexible payment plans aren't for everyone, we offer them as an option to make car insurance more manageable, not as a requirement. If you ever have questions about how our payment options work, we're happy to walk you through them at [email protected].

Response from OCHOMay 14, 2026

Hey Jennifer, thanks for being with us! We hope we can get that star count up :). If you ever need anything, we're right here.

Response from OCHOApr 8, 2026

We understand that biweekly payments aren’t for everyone. A lot of our customers actually prefer this setup because it can make payments more manageable, but we do have some flexibility. If it works better for you, you can make payments monthly, and some customers choose to make two payments at once every four weeks. If you’d like help setting that up in a way that fits your schedule better, feel free to reach out to us, we’re happy to help!

Response from OCHOMar 19, 2026

We appreciate your feedback and understand how important it is to receive renewal information with plenty of time to plan. That is a fair expectation. After reviewing your account, we can see that your renewal offer was sent around 25–30 days before your policy expiration, and the renewal was processed with the carrier about 10–15 days prior. The final documents were made available closer to the expiration date due to processing timelines on the carrier’s side. As an agency, we act as the bridge between you and the insurance company, and we move as quickly as possible at every step. Some parts of the process, like document generation, do depend on the carrier’s timing, but we continue to push for faster turnaround wherever we can. We agree that earlier access to documents is always better, and we are actively working with our carrier partners to improve this. If you ever have questions about a renewal or want to review options sooner, feel free to reach out. We are always happy to help.