OCHOReviews of ocho.co

Response from OCHOJun 30, 2026

Hi Latasha, I'm sorry to hear about your frustrating experience. At OCHO, we are the only place where you can compare final quotes, because we want to help our customers get the best price. It can happen that the insurance company makes last minute adjustments. We would love to take a look at your case to see what went wrong, please send us a message at [email protected] so we can help.

Response from OCHOJun 30, 2026

Glad the quote process was clear and the pricing worked for you, that's exactly what getting car insurance should feel like. Thanks for choosing OCHO!

Response from OCHOJun 30, 2026

Thank you for your trust, Adam! Flexible auto insurance payments that work around your life, that's what we're here for. Really glad the process felt easy from start to finish. Thanks for the review!

Response from OCHOJun 30, 2026

Thank you for sharing that, it means a lot. We know life doesn't always go to plan, and having affordable car insurance with a little flexibility when you need it most is exactly what OCHO is here for. Wishing you all the best as you move forward. We've got your back.

Response from OCHOJul 1, 2026

Hi, thank you for the updated feedback and we're sorry for the frustration. You're right that the lien holder information should have been included from the start, and we apologize for that oversight. The updated policy documents are on their way from your insurance company directly. Unfortunately their processing times are outside our control, but we have escalated your case to expedite them. In the meantime, we've provided the lien holder portal information so your creditor can verify coverage right away. Our team will be following up with you directly to make sure this is fully resolved.

Response from OCHOJun 30, 2026

Great service and a simple process. That's what getting car insurance should always feel like. Thanks for choosing OCHO, Tonya!

Response from OCHOJun 23, 2026

So happy we could get you easy and fast car insurance Elizabeth! Thank you so much for your review.

Response from OCHOJun 30, 2026

Hi Joseph, we're sorry this experience caused so much stress, that's the last thing we want when you're trying to sort out your car insurance. From what we can see, our team was working to resolve the issue and process your refund, but we understand that doesn't make the confusion any less frustrating. Refunds can sometimes take a few business days to appear depending on your bank, so it's worth checking with them if you haven't seen it yet. If you still have outstanding questions, please reach out to us at [email protected] and we'll get it sorted.