Oceanic Teak FurnitureReviews of oceanicteakfurniture.com

Very impressed with the quality of the furniture and the delivery process couldn’t have been easier. Will recommend to all friends!

There were a few bumps in the road with my order but the team at Oceanic Teak were first class. Their customer service has been excellent. I ordered a 5 seater Laguna Deep Seat set. It was delayed on the ship from Java but the team kept me up to date about this with regular emails. Unfortunately the wrong cushions were sent but again the customer service team have gone out of their way to provide a solution. I'm very happy with the quality of the furniture. It looks beautiful. I'm only knocking off a star for the issue with the cushions else it would have been 5 stars. I would definitely recommend this company, it's one of the few that cares about it's customers!

Excellent craftsmanship and service!

I did a lot of research and Oceanic Teak had the lowest prices. I took a chance, they are located in Florida and I live in Washington State. They sent me emails on the progress and when they shipped I expected at least two to three weeks. I got the table and chairs seven days later. The quality is outstanding. I would certainly recommend Oceanic Teak to even the most particular buyers.

Not great. The order didn't arrive, although I got all the emails which specified delivery dates etc. Eventually I rang to discover that in fact there had been some kind of glitch. The furniture was now £300 more and the woman on the phone gave no explanation and was rude. After I left this review (previous edition) she then rang me absolutely furious and really quite nasty. Apparently, although I had received delivery confirmation etc, my card had not gone through. (I had moved house but my bank hadn't yet amended my card details). I explained that had she been kinder and not so rude I would've happily reordered and paid the extra. But I prefer to do business with polite people, as a matter of principle. I notice another review of this company which experienced unhelpful customer service. When I reflected back to her what I experienced she didn't even recognise how aggressive she was being (daughter of the owner, I understand). As a psychotherapist, I'm used to dealing with all sorts of folk all the time, and I'm afraid I suggested she perhaps find one of my colleagues.

I'm very surprised to read the previous reviews as I have had a very different experience with Oceanic Teak Furniture. I have finally received my table and chairs and am happy with the quality however, customer service was probably the worst I have ever experienced. We ordered our furniture in February for delivery at the end March which in principle would be fine. To be fair to them they did try to deliver and it was much earlier than on the website. However, as it was lockdown and this was for our holiday home we couldn't get to the property to receive the delivery so I phoned and they agreed to hold it for us until end March when we were able to travel. So far so good.... I phoned the week before as requested to organise the delivery and they told me it was no longer possible and we would now have to wait. After much discussion with Frances who was very rude, she agreed to do a one day delivery so it could arrive on a date when we were going to be at the property. We were at the property, a 3 hour drive for us when I received an email from Paul saying they could no longer deliver when they had said with no reason as to why and very little apology. Again after many emails and rudeness from him we finally agreed a date but this meant we would have to travel a 6 hour trip in a day to accept the furniture 2 weeks later. So all in all very poor and unacceptable customer service and I certainly won't be recommending them.

The quality of our dining table and six chairs totally exceeds our expectations. We’ve invested in other brands of teak furniture in the past and nothing compares to the quality of this product. We were equally thrilled with the ordering and shipping process. We’ll recommend Oceanic Teak Furniture to all our friends and family.

Superb quality and service! My wife and I ordered the 95in the rectangular table and 8 Hampton armchairs. We are extremely impressed with the workmanship. Chairs arrived fully assembled and the table needed minimal work. I would highly recommend Oceanic Teak Furniture for their product and customer service!