Oceanic Teak FurnitureReviews of oceanicteakfurniture.com

We ordered a discounted / sale set, fully expecting a few minor flaws. When we began to unwrap the set, we could see that there was a divot in one edge and that some of the sections did not appear to fit snugly together. The response after reporting this to Oceanic: “… the faults themselves are only cosmetic and can range from a small dent or slight crack to discoloration…Any defects can be solved with either a good clean and possibly a light sanding. They are not returns or damages, they are items we put to one side when they do not meet our usual standard. We sell these items at a discount due to them most likely requiring some amount of work to have them looking perfect.” After complete assembly, we reported the following issues: 1. Shockingly sloppy millwork all over the main surface 2. A divot – small piece of woof missing 3. A few scratches 4. The edges do not always align when sections are pushed together as designed. The owner responded: “You have a beautiful set of furniture that you will enjoy for many, many years at a fantastic price.” And we responded to him: “you managed to unload a clearly damaged item and still make a grand - a very good deal indeed for you. Had you been more honest/forthcoming, we would have looked elsewhere.”

I bought the sofa set (2023) and liked it enough to buy the dining set (2024) also. After the 2024 season, we found a few burnt holes in the cushion covers from embers from the fire pit. The distance would be a standard distance. I called Oceanic Teak to see if it sells replacement cushions. The answer is NO but we could buy new cushions at $150 a piece. Customer Service also replied that the company offers a guarantee for its products but not for cushions. I asked if I could buy the fabric, the answer was again NO. Buyers should be aware that the fabric is flammable.

I bought a 5 piece dining set from them but was disappointed when it arrived by trucking company. One chair was damaged and the tank surface was defective. They promised to replace these items but after 2 weeks the are not answering my emails! Be careful buying furniture over the internet! Since submitting this review they have informed me that replacements have been shipped- great! Thank you! I just wish they had responded to my emails asking for progress on my complaint.

This review is not about the item I ordered, but more about the company. The item, a 67 inch Oval table with 6 chairs, could not be delivered to my home as I was told it would have to be delivered via tractor trailer. I live in a very small town, on an island off the coast of Maine. Delivering via tractor trailer was NOT an option for me as our streets are too narrow, and my home is over 300 feet from the street. BSP could only deliver via tractor trailer, which meant I had to drive 2.5 hours to pick it up in Bangor, Maine within 5 days (so much for free shipping). When I arrived at BSP, the dock worker brought the pallet out, with one end of the 'box' completely open, and the contents inside tossed around. This looked like it had been dropped somewhere along the way. I asked the dock worker how the box was so damaged, and he indicated it was delivered to their facility that way. I have never seen furniture shipped like this (no real pack method, items not secure inside a makeshift cardboard box), with a short run of bubblewrap thrown in for good measure. The table and chairs were not damaged (surprisingly), but the hardware fell out of the flimsy ziplock bag and had to be located. Several of the hardware pieces fell out on the ground when we started to remove the packaging. Once I got the table and chairs home, I was almost done assembling the table. The last bolt could not be inserted as the hole was drilled at an angle, requiring me to drill a larger hole so the other end of the bolt could connect to the receiving end. Poor workmanship on that front.... A word of advice to those of you ordering from Oceanic Teak Furniture: Be prepared for shoddy packaging, the possibility of receiving your item with damaged makeshift packaging, and expect to go pick up your items if a tractor trailer cannot bring it to your home. I will never order from this company again. They need to do better with shipping arrangements.

The table is just as noted in specifications. We’ve had our table for 5 months and it is getting eaten by wasps. Our kids cannot go out on the deck, let alone sit at the table. I’m disappointed that there are no warnings and suggestions to seal because of this reason. This is a huge, huge negative.

Shipping is painfully slow. If it actually arrives on Monday it will have taken four weeks from order to delivery. I have called the freight company 4 times to get that delivery date. The charge, however, went through the day of order—on a holiday. Most places wait until shipment to charge the card—especially if the shipping takes this long. They also waited until 3 weeks after order (and charging the card) to tell me they didn’t have what I ordered and I could change it or wait another 3 weeks (would have been 7 total) so I changed the order. Will update on the product once it arrives but this has not been a great start.

Table was completely a different shade than the chairs. I could definitely tell the table had been sitting awhile. The color was fading and there was already mold. All the tops of the chairs arms are damaged from movement during shipping. We were not about to even try to figure out how to ship back so we tried to make the best of it. The legs did not line up well with the top. We used a rubber mallet and still could not get one leg to straighten, Like really awful angle. Tried to clean and teak oil for color consistency, protection and damage repair. This did not resolve any of the damage as it stands out more in a color difference. I have no idea why that would happen. I have always hesitated from ordering online but I did my research on teak and this seemed like a great deal at the time. We have furniture stacked in a spare room distraught. I have an empty patio for summer when I thought I was making the best decision in the spring.

We ordered the Southampton Deep Seat Teak Set (4 pieces). The two chairs and table came in a timely manner, as did the cushions. When the chairs and table arrived they were accompanied by a note which stated the sofa would be delayed by another few weeks. Disappointing but what can you do? They already have your money...Then those three weeks pass and we have heard nothing. I call Oceanic Teak to ask what is going on, and I am told that the sofa did not make it on the shipment that came in last week. However, I was assured that the sofa was on the shipment that would arrive in another 4 weeks! We placed our order on April 8, so I HOPE I receive everything I PAID for by the end of June. Absolutely ridiculous. The guy on the phone said all he can do is apologize (what does he care, they already have my money at this point). You would think if they knew there was going to be a second delay that they would notify the customer. Not this company.