Richard W.
Questionable quality & terrible delivery
The furniture began cracking less then 1 month after it was delivered (chairs for the table). I still haven't received the 2 orders of the "Classic Deep Seat Teak Set - 5 Seat including full cushions" that I ordered on 4/18/2020. Only AFTER I paid the full amount for this furniture was I advised that the furniture was on back order & not arriving until the end of May (5/27/20). It then got worse when the order didn't ship until 6/1/20 & I was told then that the cushions weren't coming with the furniture & wouldn't arrive for another month (how am I going to sit on teak sofas & deep seats without any cushions)! Then when the furniture shipped on 6/1/20 (with the Oceanic chosen carrier) I was given a tracking number & told to anticipate delivery to my home by 6/10/20... Today, (6/10/20), I contacted the carrier & they informed me that my furniture, which has been in their facility in Texas since 6/3/20, was still in Texas & would not be arriving today & that they don't have a shipping date yet because they are a "consolidated carrier" and are waiting for enough freight to send it to Washington State together. I spent over $8,000 with this company on various pieces of furniture & I would have expected far better performance in terms of communication & delivery then what I have seen to date. In addition the chairs for the table should not be cracking & seperating within 1 month of delivery.
Response from Oceanic Teak FurnitureJun 11, 2020
Hi Richard Just last week I was corresponding with Shane regarding your order and none of this was mentioned. We will contact the shippers today and get back to you. I know it can be frustrating when you are looking forward to your furniture and we will always do our best to deal with any issues, as we have years of experience in shipping. Regards Paul



