We had the best experience purchasing from Oceanic Teak Furniture! The ordering process was easy, shipping was fast, the package arrived in perfect condition, and the table is absolutely beautiful. We’ve been getting compliments non-stop.
Response from Oceanic Teak FurnitureSep 4, 2020
Hi Anne,
We really appreciate you leaving us such a lovely review!
Regards
Paul
LI
Linda
Quality Furniture
I ordered a table with eight chairs. There was a delay in shipping and delivery, but we were notified immediately. The table arrived well packed and protected. We are very happy with the table. It enhances the beauty of our yard. Awesome!!
Response from Oceanic Teak FurnitureSep 4, 2020
Hi Linda,
Thank you for taking the time to leave us a review.
We appreciate it!
Regards
Paul
CU
Customer
Thrilled.
Ordered a rectangular table with 6 chairs. I cannot say how pleased I am. The entire kit was packed within an inch of its life. Not a scratch I could find. To be honest it takes longer to unpack than assemble. Very (VERY) sturdy. Can’t wait to have friends over and give it a go. So happy with your product.
One small item; have you thought of selling covers for the product?
Thanks.
Bob
Response from Oceanic Teak FurnitureSep 4, 2020
Hello,
We are so happy to hear how pleased you are with your furniture.
In regards to the covers we used to sell them but the quality just wasn't up to scratch compared to our furniture so we are currently looking for a better supplier.
Thanks for the feedback.
Regards
Frances
KM
Kelley M.
Teak table and six chairs
We ordered a table and six chairs. When the order arrived, the table was damaged. We reached out to Paul at customer service and they got a replacement shipped to us right away! Awesome service!! Beautiful product. We looked for quite a while and are so happy with OceanicTeak!!!! Highly recommend
Response from Oceanic Teak FurnitureSep 4, 2020
Hello,
Thank you so so much for such a lovely review!
Regards
Paul
MA
Mark
Excellent customer experience
Excellent experience throughout the process. Easy to navigate site and thoughtful updates on shipment timing up to delivery, Do note that delivery is to your curb as stated on the web when you order. Looking forward to getting everything assembled and enjoying.
Response from Oceanic Teak FurnitureSep 4, 2020
Hello,
Thanks Mark for leaving us a lovely honest review.
Regards
Frances
JC
John C.
Great looking furniture
Great looking furniture, great service. Couldn't be happier.
Response from Oceanic Teak FurnitureSep 4, 2020
Hi John,
Thanks for taking the time to leave us a review!
Regards
Paul
ST
Stuart
Our teak bench is very well made and…
Our teak bench is very well made and was easy to assemble, less than 30 minutes for one person. We would certainly purchase from Oceanic again.
Stuart
Response from Oceanic Teak FurnitureSep 4, 2020
Hello,
We appreciate you letting everyone know how simple our assembly is!
Regards
Paul
LS
Laurie S.
67in. Oval Table w/6 chairs
This review is not about the item I ordered, but more about the company. The item, a 67 inch Oval table with 6 chairs, could not be delivered to my home as I was told it would have to be delivered via tractor trailer. I live in a very small town, on an island off the coast of Maine. Delivering via tractor trailer was NOT an option for me as our streets are too narrow, and my home is over 300 feet from the street. BSP could only deliver via tractor trailer, which meant I had to drive 2.5 hours to pick it up in Bangor, Maine within 5 days (so much for free shipping). When I arrived at BSP, the dock worker brought the pallet out, with one end of the 'box' completely open, and the contents inside tossed around. This looked like it had been dropped somewhere along the way. I asked the dock worker how the box was so damaged, and he indicated it was delivered to their facility that way. I have never seen furniture shipped like this (no real pack method, items not secure inside a makeshift cardboard box), with a short run of bubblewrap thrown in for good measure. The table and chairs were not damaged (surprisingly), but the hardware fell out of the flimsy ziplock bag and had to be located. Several of the hardware pieces fell out on the ground when we started to remove the packaging.
Once I got the table and chairs home, I was almost done assembling the table. The last bolt could not be inserted as the hole was drilled at an angle, requiring me to drill a larger hole so the other end of the bolt could connect to the receiving end. Poor workmanship on that front....
A word of advice to those of you ordering from Oceanic Teak Furniture: Be prepared for shoddy packaging, the possibility of receiving your item with damaged makeshift packaging, and expect to go pick up your items if a tractor trailer cannot bring it to your home. I will never order from this company again. They need to do better with shipping arrangements.
Response from Oceanic Teak FurnitureAug 4, 2020
Hi Laurie
Glad to hear that you are happy with the actual furniture and I do sympathise with your frustration regarding the shipping.
Surely any criticism of the packaging is underserved as the items arrived undamaged even though it sounds like it took a beating on the way.
To be fair to our hardworking warehouse team, the box and packaging did protect your furniture, as it is designed to do.
They work hard packing and shipping 100's of orders large and small every week and all of which are delivered largely without any issues whatsoever.
The fact that your order arrived undamaged is surely a positive and I hope you will agree that our team deserve recognition for a job well done?
In our defence we were never given the chance to make suitable shipping arrangements before the order was shipped.
We do state quite clearly that large orders will be sent on a freight service and I would advise any customers who may have limited access really need to contact us before placing the order, and at the very least before we send the order.
Regards
Paul