oakstreethealth.comReviews of oakstreethealth.com

I called the first time for a appointment and they we're rude and wouldn't give me any information. The second time I had asked for an appointment and they scheduled me,I had to wait a month. A few days before my appointment they emailed me and said it was canceled because of my insurance which they told me they took so I had my insurance call them and they gave him a runaround and weren't honest. Maybe some of the locations are friendly and helpful but not at the Rockford location. For anyone thinking of going there,trust me "GO SOMEWHERE ELSE!!!

When I first went to Oakstreet Health I was very happy with them. They closed down with only a month notice to find a new health care provider. After their closure I received a bill for blood work that they sent to another facility to process (without my knowledge or approval) The blood lab is now charging me because Oakstreet incorrectly coded it so they can not bill Medicare or my private insurance. Oakstreet refuses to code it correctly or to return my calls. This has been going on for 3 months. I have documentation for all time I have called them & all the times they promised to get back to me within 24 hours.Their billing department needs to be investigated for exploiting senior citizens.

They assigned me with three different providers in two months, and they lost paper work they don' t know how to keep your documents safe, After they took vitals I sat in the examination hot room for over 40 minutes with my back and butt docks hurting. Be warned

To be fair, I have never been to Oak Street, so I cannot tell you about their service, but I live in Dallas, TX and today saw one of their commercial vehicles/vans that had license plates that showed registered in Mexico???!!! Medicare is American so how does a Meicare Advantage program have vehicles registered in Mexico?

I had a heat stroke, which affected my talk, I also have bone on bone right hip arthritis, I mentioned to oak street communicate via text, because of my affected speech. They have not! I have had constant pain 24/7 with my right hip, and I need relief, also the doctor gave me valsartan 40 mg to help control my blood pressure,this has made me extremely dizzy. I have been trying since October to get help, they have not texted me back. I told them to text me because of my speech. My prior insurance Blue Cross and Blue Shield, handled everything,and I had no out of pocket expenses, that insurance was taken away from me by government agencies. I have been trying to get relief from the pain and dizziness since October, and they have done nothing to help me. This is terrible, I would never go there, I just wish I never took the insurance that works with them, they are worse than a zero rating!

I'm frustrated with calls not being returned. Also lack of promises not being fulfilled. If I had it to do all over again, I would have never left my existing primary provider.

For In House Testings, Or Procedures Where They Can Make More Money OAK Street HEALTH Is Quick With Scheduling. I Called The Lafayette, LA March 24, 2026 Because I Woke Up In Pain, And Was Told The Earliest That I Could Be Seen Is APRIL 13, 2026. REALLY??? The Commercials ARE CONVINCING. BUT, MY REALITY WITH THIS OFFICE IS VERY DISCOURAGING! Could Be Seen

As a patient of Dr. Upton who was referred to me I thought was as expected...but. The staff especially in customer relations at the pine Street location Tulsa is one of the rudest people that I've ever had to deal with giving incorrect information and being terribly insensitive as well...I would never refer anyone there again.