oakstreethealth.comReviews of oakstreethealth.com

Oakstreet Health Roosevelt in Philly is the absolute worse ever, they call back after I’ve left numerous messages when they feel like it, they absolutely don’t care a hoot about their patients, nobody seems to know anything about anything, their so called call center that takes their calls are the worst, I don’t believe for a second that every message I’ve left with them for my care team has been given to my care team, all they say is to leave a message and someone will call back, they never follow instructions for the correct meds to be electronically delivered to my pharmacy which set me back unnecessarily, never ever again !!

Went to an appointment on 7/31/2026 Was given a referral to see a neurosurgeon here in Rock Hill. It is now 8/27/2026 and they still have got nothing accomplished. The lady from Humana reached out to them to see why it was taking so long, and said to expedite the referral that day. As of today, Nothing!

I handle my mother's medical affairs and decided to set an appointment with Oak Street Health (Based on the benefits and promises touted in the commercials). The sign-up requires an initial 90-minute 'orientation' appointment - which from the start, seemed very inefficient. I accompanied my mother to the appointment for evaluation and was immediately disappointed, as the appointment was largely sitting and waiting (Empty lobby with little staff). The actual meeting with a doctor was 15 minutes (No friendly banter, attention, 'Get to know you' conversation, or concern as purported in the TV commercials). The staff (What few in the office), were standing around complaining about their employment conditions and almost appeared hostile. Again, NOTHING like the environment advertised in the Oak Street Health commercials on television. Additional obeservations made over a 30 day period include: 1). Lack of proper follow-up (If any). 2). Inability to explore other locations (Surprisingly, Oak Street Health offices are not connected and function individually - you have to sign up all over in another 90-minute orientation). 3). Difficulty scheduling an appointment in a timely manner (Month later). 4). A largely worthless website - a manual phone call is still required to accomplish basic tasks, such as setting an appointment. We had a total of two appointments - both were an absolute waste of time and the overall experience with Oak Street Health was negative on both occasions. Bottom line: Oak Street Health is nowhere near the company, nor experience as advertised and I would not recommend.

I am writing this review as a follow-up to a previous review. I made an appointment over a month in advance at an Oak Street office in Columbia SC for my Signicant other whom I serve as a Caregiver. She is 83 years old, has one lung and with hip replacements, she walks with a Walker and is on oxygen. Before the day of her appointment, in the middle of the night, going to the bathroom, she fell. She had bruises on her left arm and hip, but didn't experience pain at the time. I took her into Oak Street in Columbia, SC. We go between Augusta and Columbia where our Families are living. She not too long ago had a stroke and painfully was in ICU for over a month moving from there to PCU and as she got better to a hospital room, then to rehabilitation at Doctors Hospital in Augusta. When she got better, we went to our Columbia home to further recover so she would not be left alone once the homemade Nurses were pulled as a result of insurance coverage limitations. A legitimate appointment was made at Oak Street in Columbia a month in advance so she would have Primary Care there. She had also seen a NP at Augusta Oak Street when she was there. We went in, her fasting, anticipating testing and SHE WAS REFUSED SERVICE. AUGUSTA OAK STREET CALLED AND INSTRUCTED COLUMBIA SC OAK STREET NOT TO SEE HER. Apparently they were territorial and wanted her money spent there. We were flabbergasted after the trouble we went through, her being 83, now experiencing pain and on a day when it was 100 degrees outside. After much pleading that the Doctor see her, they would not. We left and went to the Emergency Room where they discovered the SHE HAD A BROKEN CLAVICLE. How she sustained the pain only GOD can say. We were in the Emergency Room until midnight. They took Xrays and did other tests. I can't begin to tell you the rage and disappointment I felt as a retired Health Care Professional of 30 years where Patient Healthcare comes first, not territorial concerns of money or whatever. This 83 year old Women with a walker, one lung, on oxygen was made to suffer and refused Healthcare. Why? Oak Street advertises Care for Seniors but dropped the ball on basic concerns. I am or was a Patient. They called me today, I waited on hold, then was cut off. These are the facts. I have loss trust in the ignorance exhibited and lack of concern and priorities. I want this known so no other Seniors are put through this. She is had to follow-up with an Orthopedic Surgeon. Her life was put in jeopardy and her recovery took a setback. I can't begin to express what I feel about what happened having experienced first hand the ignorant lack of concern for someone I have known since I was 14 years old. We are both Seniors now, myself, a disabled Veteran but still a Care Given as much as my ability allows.

We were assigned Dr. Morland. In December of 2025, we were informed she left Oak Street Health. We would be informed when we are assigned a new doctor, a month later I called to ask why it was taking so long. I was informed it was the insurance company had to okay the doctor. I was also informed that we were reassigned to a doctor they made an appointment for us, two days before the appointment, I called to confirm the appointment. I was informed it was rescheduled for a month later, i called 2 days before that appointment. I was informed it was rescheduled for two months later, i called 2 days before that appointment. They informed me my wife was rescheduled with another doctor I was scheduled for a separate doctor, i informed them when we came into Oak street Health I was promised this would not happen. She replied, I could transfer you to my wife's doctor temporarily. I said, why was it the first doctor took a month. We Had to do paperwork for the insurance company. She replied that was misinformation sir. I don't know why they lied to you. That ain't what happens. Then, she sad they can reschedule the appointment for the tenth of August 2026, on August 8th I called to confirm the appointment. They informed me it has been canceled. I asked when has it been rescheduled for she said it has not been it's been canceled So they rescheduled us for an appointment on the 18th of September. I call two days later, realizing my wife was running out of a prescription called Xarelto, it is a blood thener medication she has to have, i call Oak Street Health to get a prescription. I was told since we have not been there since December of last year. We probably will not get one I reply That's because you all kept moving our appointments without telling me, then you canceled it. We cannot get in to see the doctor because you all will not let us, she replies to me. I'm sorry, sir. We have no record of this, i replied, no kidding if you did I have a record I would have a lawsuit and win automatically. While we were talking from there on out, she just kept saying, I'm sorry sir we do not have a record of this. I finally informed her. I'm making a review on Oak Street Health onto 2 website, she replied I would not advise that. I am not trying to say you will have a bad experience all i'm saying is this is the experience my wife and myself had with Oak Street health i am not speaking for any other person.

Oakst health in waukegan they overbooked the patients i ask for a referral 1 week ago i have appointment on Friday 14 at 10.45 i was there at 10.30 after 1/2 and hour they say I can't see the Doctor because I was booked with 2 PA. ok so who going to see me she said none of them WHAT!! She said that i need to make another appointment i ask ok what about my referral that I need on Monday 21, sorry is not ready.and today Saturday I have a email that I never show up to my appointment REALLY I'm looking for a different doctor now,is not the first time this happens. Horrible service.

The referral department referred me to specialists who didn’t bill dual insurances and I am left bills coming to my home demanding payment from me. And the secondary insurances telling me that I am responsible for them also.

I went in on a Friday afternoon which was the 1st time I could get within 24 hours of my call. I knew that I had a UTI as I was 76 yo and have them often. My urine was cloudy and the nurse I saw said that a UTI is the easiest diagnosis for a patient to make. She told me to call back before 6:00 to get the results which I did and she said we did the stick test and you do not have a UTI. I asked about going to urgent care and she said that they wouldn't do anything so I had a virtual call with Atrium on Sunday and she gave me an antibiotic and I was feeling better by 10:00 that night. At 2:30 pm on Monday they called and said Ms Johns, you do have a UTI. TOO LITTLE, TOO LATE. I never went back. Stay away from there.