oakstreethealth.comReviews of oakstreethealth.com

I had great expectations when I decided to walk into an Oak Street health center. I had just retired and OSH advertised that they catered to older adults on Medicare and/or Medicaid. My first day at OSH was not unusual in that I had to take a full physical so that they could determine my health status. After the physical, I was told to schedule a future appointment, so they could give me the results of the test and move on from there. When I returned, I noticed that the nurse who was there during my first visit was replace. The results of my tests were not alarming, although I did have some health issues. I was given prescriptions to deal with those issues, which if I had agreed to, would amount to $800 out-of-pocket ! I told the doctor who was actually a Physycians-Assitant, that I could not afford the prescriptions he gave me. He told me to just purchase the ones that I could afford. For some reason I got the feeling that the staff there was dissapointed that I was not any sicker so they could pump more money out me ... In any case, I scheduled another appointment with the Doctor(Physician Assistant). When I returned for that appointment, I had to wait 2 hours in the lobby because of a staff shortage. After the 2 hour wait, I finally go to see a nurse, not the same one I had seen previously of course, who told me she was actually the Floor Manager there. She made me take another series of tests, but the way she adminsterd those test was Gruff to say the least. I actually felt very nervous and uncomfortable around this nurse. This is when I said to myself, "It's time to go back to my previous clinic", who were not perfect, but at least they were professional. I walked out of the office before seeing the doctor, because I had another appointment. Another issue with OAK St Health is that they use technology to alert/harrass you every other day. They send you alerts every other day by text and email. When you are approaching your scheduled appointment, its 3 text and emails a day. They even send you birthday-cards in the mail on your birthday ! If only they knew that I was not interested in all that bang-wizz stuff just my health. OSH advertises on TV 24/7 even on weekends. They have a special channel where they brag every day about their services. However, if they have to advertise so much, it's probably because their products are not any good.

I joined Oak Street health because of their promise on paper that I would have a real doctor. Instead I ended up with a nurse practitioner, who does not communicate with me. They do not have a portal, so after weeks of waiting for blood test results, I went to ask for them. I was told that the nurse practitioner would call if there were issues. Never received a call in spite of several H marks on tests. I had seen the doctor, so I thought he was my PCP. He is not and now he no longer takes new patients. Their lack of communication. is my biggest complaint.

no follow up I went to them on October 30 .I've called twice because I had two different x-rays done. I had blood work done. No follow up now. I'm waiting for another callback but you know they're not gonna call me back. I am not gonna go with them anymore. They haven't gotten good reviews I'm going back to my doctor.

What happened to Oak Street Health? I am not sure, but as a patient, it isn't good. If you do get sick, no doctor calls you back anymore. I was scheduled for an appointment at 11AM today. Transportation was scheduled to arrive at 1040AM. I confirmed this appointment and ride by phone twice and once by text. No one called to say my ride was coming, no text message either. I called the local number for OSH, but went to the Call Center. Everyone at the Call Center is polite and understanding, but they too are unable to reach the local OSH. An urgent message was sent to my Care Team and I will receive a call ASAP. Still waiting, I'm now over 15 minutes late for my scheduled appointment and I am still waiting for somebody to notice. This is the 2nd time within the last month. I just received a call and was told a Lyft was supposed to pick me up. My appointment was rescheduled for another day.

I needed a prescription for oxygen because my health care plan changed when I turned 65 in July, and the oxygen machine company I was using didn't accept Cigna. I changed to Humana and scheduled an appointment explaining my desperate need for a new oxygen prescription; I had to wait almost 4 weeks for my first appointment. It has been difficult without oxygen, especially at night, so I was looking forward to my appointment. The nurse's aide told me that I would get the prescription on my third visit. According to their protocol, my next appointment would be for lab work, and the third visit would be to review the results of the lab work. I couldn't understand why I had to wait for my third visit. Without oxygen I could have a stroke! It's not about our health, it's about what they can bill. I am in the process of finding another healthcare provider in my area. I would not recommend Oak Street Health to anyone for any reason whatsoever.

All the commercials hype appointments the same day. No, in a year I’ve been a member never had one same day appointment. My two times I called, the nurse calls and says the doctor thinks whatever is wrong with you it’s not what you think. I had eye problems they said go to an eye doctor that lasted 2 more weeks, I just was feeling sick for two days and the nurse said that the doctor said continue with whatever you are doing and call back in seven days what!! Sounds like to me stop calling us and suffer and sounds like the doctor isn’t available each time I’m feeling sick so my next move is to drop this company and go to another. All about the money. Dr McClure, is a nice lady and is busy I’m sure. Not even the nurses offer to help you, no kind words nothing but a quick callback

I had appointment in January 205. The day before the appointment oak street called to cancel. I was told they would call to reschedule. I never heard from them. In early June 2025 I called to make an appointment. I was given a July 18 appointment. Today July 17, they called to cancel the appointment again with no reschedule available. As a facility that specializes in senior care, I expected better. Have find another facility where I can actually see a physician when needed

Horrible experience! Phone tag Doctors. Never saw anyone above nurse practitioner, not very knowledgeable. I am Doctor, myself. Just want more visits to renew prescriptions. Horrible at prescription renewal. Felt on my own! --