oakstreethealth.comReviews of oakstreethealth.com

Terrible communication, mass confusion to return a simple phone call. Consistently provided the central call center phone number as a central point of contact. Call center is totally lost; can’t identify the correct clinic for your appointment, nor the physician. Well I decided to go elsewhere. Good Luck!! Not Mad just disappointed after a six week wait.

If I could give it no stars, I Would Branch Ave., Providence, RI. Dr. Ritter horrible talks about himself and only himself. I never went back after my first visit.

I have a stronger disappointment than other reviews. I am almost 70, and have great medical needs but was told at my last appointment I am only am only allowed an appointment ever 3 months and the intake was not at all as advertised. DO NOT FALL FOR THE ADVERTIZEMENT. my qualification is as a Imaging / Bio-med engineer since 1979. The fact I am almost 70 is because my hard push on Doctors and not because they want to do the work needed. As of this last visit now they want to send me to a shrink. This has happen before when complaints are made and the Doctor wont do the work necessary. The "it's all in your head" approach can be fatal and the med's are the reason you will end up with Cholesterol (look it up) and blood pressure problems. Also the "psych Doc' is is effectively 'the brush' Oak Street Health is NOT a fix for BAD medical care

I chose Oak Street when I lived in University City. They provided transportation and it was convenient since I use a walker for radiculopathy. I moved to 15th & Spruce in Sept 2025. Four appointments were made over the course of about 4 months and no one showed up to pick me up each time. Thats the first complaint. At my initial evaluation with Marketra Reese, she was pleasant and I liked her. I told her about a serious problem with cellulitis in both legs for which I needed 30 day hospitalization in 2021. She did not look at my legs and was only concerned with my blood pressure. In August 2026 I changed primaries and my new MD sent me to UPenn Wound Care as I had a flare up of cellulitis. The doctor there did a culture which showed cellulitis MRSA. He prescribed topical ointment fir the skin rash. I went back to Oak Street (insurance problem) and saw Markeetra. She agreed that I should have been given an oral antibiotic and prescribed doxycycline 100 mg which is for topical skin ailments and did nothing. I have called the clinic at least 5 times to try to get a call back from anyone who will speak to me about an antibiotic for MRSA which is a highly infectious bacteria that, if left untreated, leads to sepsis abd even death. It is immune to most antibiotics and there are only a few that work. NO ONE HAS RETIRNED MY CALLS! Meanwhile, I am in constant pain, can barely walk and the redness in my legs is spreading. Personally, I don't believe the nursing staff has any clue about what MRSA is or how to treat it, which should be urgent and immediate. I don't think UPenn Wound Care had any clue either. I don't understand how medical providers cannot know how to treat more serious maladies or ignore patients' concerns and requests especially concerning something so life-threatening. And, no, I will not go to a hospital! Thats where I got the MRSA bacteria in the first place! I knew the antibiotics I needed, but no one listened to me. I am totally disgusted with the response of the clinical care team I have received and their ignorance of something so urgent.

I have had two experiences contacting them when I needed a prescription right away. Once when I needed a medication, once when I needed a CPAP machine. Both times they didn't repond after numerous calls over a 2 week period.

If I could give it less I would. I called the Berwyn, IL location with a concern about my mom. They scheduled an appointment with her and when she got there, they told her that they had called and cancelled. Which is not true, my mom, sister or I never received a call. They rescheduled for the following week only for her to have a video appointment. Why? What evaluation is that? I needed someone to look and evaluate her. How can they evaluate thru video and why did she have to go in for that. Then they told her I had called when I told them not to. I just wanted her to be evaluated in case I was seeing things wrong. Now my mom is mad at me and doesn’t want to talk to me. I don’t think this clinic knows how to do things right. I am very disappointed.

They don't return calls or care about my health concerns. I left my last doctor's office because of this issue. They advertise that they go above and beyond for senior patients. I feel that their claims that they advertise on TV are false.

OAK STREET HEALTH THIS IS THE WORST HEALTH CARE FACILITIES I HAVE EVER DEALT WITH. IT IS NOT THE STAFF. THIS COMPANY IS DOING A DISSERVICE TO THE COMMUNITY THEY GAMBLE ON FRIDAYS TO KEEP PEOPLE COMING PLAYING GAMES NOT CARING ABOUT THE CLIENTS! I AM A REGISTERED NURSE AND HAVE NEVER EVER SEEN THIS BEFORE. THERE IS NO GETTING TO THE MAIN OFFICES THIS PLACE IS HORRIBLE AND IS HARMFUL TO THE COMMUNITY. IT IS NOT THE STAFF BUT CORPORATE GREED THEY COULD CARE LESS ABOUT THE PATIENTS SAD!!! DO NOT TAKE YOUR FAMILY GO THERE!!!