oakstreethealth.comReviews of oakstreethealth.com

Over the last 4 years I have had 3 different doctors. The biggest issue, j think, is the call center or wherever they manage referrals. They either don't send, send multiples, code incorrectly, and do not call back. I am now supposed to go for PET scan after my lung CT. The nurse at Loyola has called 4 days to get a call back (24-48 hrs. Per Oak St. Hlth.)so that they can schedule the test for cancer. Still no reply. I went into the office today to talk to someone, but all at luch abd waiting for call back. A person has to constantly follow up to get things done. This is THEIR job. I am SO disappointed in them and will have try to find a doctor (primary) elsewhere. These days it's not so easy.

This outfit hires inidan scammers who call American citizens - including numbers on the Do Not Call List - to convince them to use this "service". Apparently, they think that hiring criminals to do their dirty work makes them immune... Wouldn't trust them with a shovel.

And I’m being nice I’m writing this because I saw a marketing ad walked in for so I thought appt they wanted my insurance I waited, thinking for the Dr well was brought to another office to talk again about insurance I had Medicare and Medicaid which always covered it before oh no they preceded to tell me that they accept Medicare but they send the bill to me and then I am responsible to make sure bill is paid even though I have no copay so I’ve been sick lately knowing I would forget ,Any other Dr I had before do there own billing something was up they wanted chk or mo. I told the rep I wasn’t interested again not good enough she tried keeping me and family member in the room. I became very angry and said get out of my way. I can’t speak for other locations but this happened in Pa . So beware!

This is not a jab at the company, but a jab at their marketing partner. Their partner started calling at 5am and would not stop calling until I finanly was able to obtain a local address. I will say that once I was able to talk to a person in your office that spoke english I was able to request that my name and number be removed from your call list. Your partner company will not remove me from your list when I ask they hang the phone up on me.

They really don't care about patients cuz they have big pockets to blast false TV advertisements. My sister has numerous health issues and she's been on the same medications for over 20 years and although her health isn't very good she was at the point where she could actually go out and socialize rather than bed ridden and depressed but after only a month using these jerks she's completely bed ridden and looking worse than I've seen her in years and calls and pleas to take her off their drugs and put her back on regime that was working she's been completely ignored and is just a shell waiting for death 😔

I'll make this brief. I'm a new patient at Oak Street Health. Here are four things I learned I think you should know. Don't believe the TV commercials. They fear their patients. Office staff is lazy and dishonest. Medical staff is incompetent. They have two buzz in doors with a security guard patrolling the lobby. I didn't see security guards in their commercials, did you? They fear the patients they are set up to serve. The Patient Relations Manager (PRM) informed me she doesn't answer insurance plan or billing questions; she referred me to an outside source. In the booklet she hands out, it reads the exact opposite, plan and billing questions are her major responsibility. She was do nothing lazy. The medial assistant didn't know how to take a blood pressure reading. She fit the cuff on my arm, then walked away, leaving my arm hanging. The arm should be elevated. That mistake can change the reading by 5 to 10 points. It was easy to see she didn't care at all. I didn't get to see a doctor as advertised on TV. Instead, I got Nurse Practitioner Alesha Kingsby (Alesha Simmons on billing statement). She didn't ask any medical questions. All she wanted to know was if I smoke weed and if I graduated from high school. When I explained by medical conditions, as a nurse she didn't understand them, so she couldn't develop a medical plan to help me. Kingsby/Simmons was rude and incompetent. The oath of all in the medical profession is "do no harm." Everyone I worked with at Oak Street Health failed their oath. Fortunately, the Annual Enrollment Period is now. I plan on getting rid of the Oak Street Bums and switch to a provider with professional caring doctors that do no harm.

If you want to be insulted and disrespected oak Street is for you. I'm 66 years old and have never been treated like this by any doctor or supposed to be a health provider. Don't let the ads fool you. They don't care if you live or die. It's all about the money. I will never set foot in oak Street Health again.

I made an appoint for new patient 1.5 weeks ago. Then I received calls (one at 5am in morning), numerous emails, numerous texts REMINDING ME OF THIS FIRST APPT. Then today, on day of appt, I get a call at 7:30am TO CANCEL THE APPT BECAUSE THE PERSON WHO LEADS 90 MIN introduction appt...CALLED IN SICK. So I was bothered probably 7+ times to remind me...THEN THEY CANCEL AN INTRO APPT!! NEEDLESS TO SAY, this kind of bad HEALTHCARE I WILL NOT TOLERATE...& CANCELLED any further business. I read other review that said someone cancelled at last minute as well. THIS IS TERRIBLE MANAGEMENT OF HEALTHCARE. RUN.