oakstreethealth.comReviews of oakstreethealth.com

July 2025 through December 2025 - Absolutely awful Dr Bachiri and practice in Garland Texas. My rides provided by OSH mostly undependable. Many appointments missed as a result. Too often I was given meds I'm allergic to, Dr failed to send prescription on time sending me to ER or just plain wrong for my illness. I've changed doctors/practice now and will never go back.

THEY DONT CARE ABOUT THERE PATYIENTS!!! ITS ALL ABOUT MONEY!!!! FOR THEMIVE BEEN A MEMBER ABOUT 2-3 YEARS WITH ARTHRITIS,& ALL THEY HAVE DONE FOR ME >>>(NOTHING !>BUT GIVE ME STUPID PAIN PILLS!!! THAT DONT WORK AT ALL!!!!,>SINCE AS OF THIS DATE!> AS OF JAN. 4,2026 I HAVENT HEARD FROM THEM IN 6 MONTHS+++ THAT SHOW ME THEY DONT GIVE A CRAP!!!PS.!!!!>>>>> THERE OWNED BY CVS PHARMACY!!! THEY NEED TO BE HEALD RESPONIBILE!!!!!!!!!!

Saw nurse practitioner last Friday. Needed one critical sleep medication called in. Called Monday to check status, clerk said she was sending it in while on the phone. Nada. Called Tuesday am was told first time prescriptions require extra steps, was told I would get a call back in 24-48 hours. Called back around 2 pm and asked if I could be called back before 5 with a yes or no as to medication being called in TODAY so I could order emergency pills from pharmacist. Called THEM back 4 today, was told I would need to schedule another office visit. Told clerk to cancel all future appointments; some child was on the phone babbling then silence. She hung up on me! I will watch them, they will probably bill me for no show on blood work appointment next week. All they had to do was call in one prescription, I am 70 years old and suffer from severe sleep medication. Bye bye zoo.

John Destefano Durham, North Carolina To: Compliance Department Oak Street Health Durham, North Carolina Subject: Formal Complaint Regarding Misleading Visit and Improper Billing Dear Oak Street Health Compliance Team, I am submitting this formal complaint regarding a recent experience at your Oak Street health Durham, North Carolina location. I was invited to come into the clinic for what was described as a tour/informational visit, with no indication that the visit would be considered a medical appointment or billed to my insurance. After attending this visit, I discovered that a claim was submitted to my insurance provider for services I did not request, authorize, or receive. At no point was I informed that the visit would be coded or billed as a clinical encounter. I did not receive medical evaluation, diagnosis, treatment, or any service that would justify a billable claim. This practice is misleading, inappropriate, and raises serious concerns about billing integrity and compliance with Medicare/insurance regulations. Patients must be clearly informed when a visit is billable, and no claim should be submitted without explicit consent and a legitimate clinical service. I am requesting the following actions: 1. Immediate review and reversal of the claim submitted to my insurance. 2. Written confirmation that this claim has been withdrawn or corrected. 3. An explanation of why the visit was billed despite being presented as a non‑clinical tour. 4. Assurance of corrective action to prevent this from happening to other patients. If this matter is not resolved promptly, I will escalate the issue to the North Carolina Department of Insurance, Medicare, and other appropriate regulatory bodies for further investigation.

Don't go there. They only care about money. It's the most uncaring, unprofessional place I've ever been to.. I had nurse practitioner that lied and now I can't get adequate medical treatment

Will absolutely never use this company based upon their discrimination against white people. We have been searching for a new doctor for my grandmother, but upon seeing the commercials, it appears they only take minorities and this is not what we’re looking for.

I’ve been dealing with Oak Street Health for a couple of years now. Getting a referral submitted correctly or submitted at all is like pulling wisdom teeth! No matter how many telephone calls you make asking where is my referral they keep passing the buck and making false promises that they never keep! Do yourself a favor and search elsewhere for a primary care physician! This place is very unprofessional and they do not follow up or do their jobs! I will be changing primary care physicians after trying to get my lung CAT scan for six weeks now with no success!! The entire office is incompetent! This location was in Dayton Ohio on Wayne Avenue.

Wow keep reading very concerning reviews. “The Owner” always responds with a canned statement meant to convey caring but promises nothing. Seems these experiences need to be shared with the Texas Medical Board