OakjuriReviews of oakjuri.com

Response from OakjuriAug 26, 2026

We’re sorry to hear that the watch did not meet your expectations and, especially, that you were left waiting for a response from our customer service. We understand how frustrating that must have been. If the watch has a confirmed quality issue or differs from what was shown on our website, we’re happy to review the case and help with an appropriate after-sales solution. Please share your order number and clear photos or videos of the item so our team can look into it. We sincerely apologize for the inconvenience and appreciate your feedback. Kind regards, OAKJURI Team

Response from OakjuriAug 25, 2026

Thank you for sharing your experience. We’re sorry to hear that your experience with the watches and our customer service left you feeling so disappointed, especially after you were initially satisfied with your bracelet. We understand that expectations can be different when viewing products online, and we take concerns about product quality and presentation seriously. Regarding your concerns about the difference between the website presentation and the items received, we are always willing to review specific product concerns carefully based on the actual item and order details. We’re also sorry that you found the return process and previous communication inflexible. Our return and refund policy includes specific conditions, but we understand that policies should be communicated clearly and that every customer experience matters. We appreciate that you were initially happy with your bracelet, and we’re genuinely sorry that the rest of your experience did not meet your expectations. Your feedback has been noted and will be taken seriously as we continue improving our products, website presentation, and customer service. Kind regards, OAKJURI Team

Response from OakjuriAug 20, 2026

We’re truly sorry that your watch arrived damaged and that you did not receive a response after reaching out to us with photos and details of the issue. We completely understand how frustrating this must have been. If the watch has a confirmed quality issue, we will be happy to help arrange a replacement or another appropriate after-sales solution. Please send us your order number and clear photos or videos of the watch you received, so our team can review the issue and assist you as soon as possible. We’re glad to hear that you were happy with the rest of your order, and we sincerely apologize that your experience with the watch fell short of expectations. Kind regards, OAKJURI Team