The New York Times is listed under Media & Information.
The New York Times (nytimes.com) has 312 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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erin B.
There are tons of inconsistencies among customer service agents. Trying to get a refund for an accidental subscription made by a minor was like pulling teeth. After three calls with agents with varying promises of cancelling the account and refunding the charges and then speaking with three different agents online, I finally received an $8 refund. Every agent I spoke to said something entirely different and absolutely no one wanted to help. What a pain!
ludovic A.
Dangerous propagande, inaccurate and lies about article about Israeli prison.
Ghu U.
stupid wordle game didnt let me win
Jose C.
I just read an article by Kristof about Israeli prisons, and after investigating the matter more thoroughly, I found that the information is incorrect. This isn't the first time this has happened; I have already canceled my subscription to the NY Times. It is a newspaper that cannot be trusted due to its left-leaning biases!
Aud
I'm not the only one seeing a decrease in quality..
Vexu
At first i was using this website to see the last available 2026 draft players remaining and I was using it fine, not much ads and i was using it well UNTIL i revisit it the next day and i am forced to sign up to continue using it. At first im like stressed out because i dont want to sign up but ykw ill do it because i have no other choice. As soon as i waste my time signing up with this horrible website, THEY HIT ME WITH (Subscribe now or u cant use this buddy haha) So great, just made a account to now BE FORCED AGAIN TO PAY FOR A SUBCRIPTION NOW. horrible just horrible
Roberto C.
I’ve been a loyal New York Times subscriber for many years, which makes this experience even more disappointing. My subscription was quietly increased from $4/month to $25/month without any clear notice, which felt incredibly sneaky and misleading. When I noticed the charge and contacted customer service to cancel and request a refund, the experience only got worse. The customer service representative I spoke with, Justin, was extremely rude, dismissive, and unprofessional. Instead of helping resolve the issue, he made an already frustrating situation even worse. After years of being a customer, I expected much better treatment and at the very least some transparency around such a huge price increase. Instead, I was met with poor service and zero accountability. Very disappointing experience. I will never subscribe again and would not recommend their subscription service to others.
Susanne B.
I enjoy reading the NYT - but they are sneaky about increasing their subscription and they will never ever let you leave! I just spent over an hour trying to cancel a subscription that went from 4.05 $ to 13.50 without knowing why. They claim they could not charge my Amex credit card that is why I have to wait till the next payment - because the account is in arrears. That is a lie. Amex is never in arrears. Stay away from this fraudulent outfit!!!
