The New York TimesReviews of nytimes.com

Their paywall sucks. They placed even their 2020 election coverage behind the paywall. That says everything you need to know about them. They get their data from other sources free and then try to sell it with a paywall? Ridiculous. No public interest at heart - all other news organisations (even those that are normally subscription-based) provided the election coverage for free as it's a critical issue of public interest. I personally think Google should stop indexing the New York Times.

Actually they don’t even deserve one star. For them not to show Tweeted and Aired 60 minutes transcripts in it entirety. Not fair to both parties. Shame on All of Us to just believe one side or the other without hearing and or this case seeing both sides. We didn’t just fall off turnip truckS or just wake up wake up from a 100 year nap. Both Democratic Party and Republicans party in history have both told long truths to get elected to office,duh. We all learned that in school government. Just very disappointed that We the USA do not have decency to seek the truth or at least try to see both sides. United we stand divided we fall. That’s what I was raised on, what were you?

Another brain dead establishment the perfect example of communism at work brain dead ignorant asses. -0 stars not even good for bird droppings

cancelled my subscription and noticed 4 deductions. emailed them but got no response

As others have said, the customer service really is appalling. You’d think a (dying) traditional media institution like the New York Times would put some effort into retaining customers but they couldn’t care less. So first things first: tried to cancel my subscription to their crossword puzzle access about a year ago via the ‘my account’ page on their site. Turns out it never went through and they continued to charge me. Tried again recently. Guess what? Website STILL glitching and attempting to cancel via the ‘cancel my subscription’ button still doesn’t work (which seems mighty suspicious to me - you’re telling me it’s a year and probably several thousand complaints later and you still haven’t fixed this fairly basic self-service function?). When I then contacted them via customer service about cancelling and renumeration for all the extra charges due to their faulty cancellation system, they did the ol’ “are you suuuure you want to cancel?” and every time I said yes it was another “but are you REALLY sure?”. It was like a sick game of tug of war - a real time waster. Finally got it cancelled with zero renumeration. Website is still faulty. Have cancelled all my subscriptions with them now because this kind of behaviour is super suspicious, and I’m just not willing to support it.

Horrible experience with customer service. Not only do you need to contact them in order to cancel there sub, which frankly is terrible on it's own. I couldn't even get in touch with anyone. Luckily I had paid with Paypal so I could cut them off there. Beware! Even though NY Times is a nice newspapper, there are plenty other that offer a MUCH better customer service.

They dropped my electronic subscription and kept billing me. Customer Care was worthless. Had to cancel my bank card. They could have figured it out but didn't care enough to try. You've been warned.

Cancelling my subscription was incredibly difficult and they simply didn't. They claim I was supposed to make another confirmation, but they never asked me to make said confirmation. I didn't know about this until today when I received another charge. Now I have to dispute the charge and it's a big hurdle because their customer service is slow. That said, making this 3 star because the paper itself is fine. Ignore the crazies here. I just want to switch to a more local news source because NY Times doesn't have much on my local area. I won't get their subscription again because I think it's morally wrong to make unsubscribing hard when subscribing is easy. But I'll keep reading their news, particularly that which is republished in my local newspaper.