Helen
Finally I got through
Finally I got through, despite trying to cancel some months ago, I just gave up in sheer frustration. Today I received a reminder re increased subscription charges…on foot of that I found a local number and called. For the last 8 to 9 months I have received absolutely nothing in my inbox, yet a monthly fee was taken from my account. I was kept waiting today while my account number was deemed incorrect as well as my post code, being told I had changed them, all blatantly untrue. I assume the NYT earns a pretty sum from these 1800 numbers. Eventually I was put through to a supercilious individual Who contradicted everything I said and I was constantly reminded that the NYT doesn’t do refunds..besides which after nine months they would not believe that I had previously attempted to cancel, they have no record of my attempts! I was given to understand this customer is a liar.. I really wondered if I was actually in contact with scammers when I requested a cancellation reference number be emailed to me…the answer? Our email system is down! I requested a ref number anyway and I felt it was off the top of his head, though I hope not …here it is 4050729407.


