The New York TimesReviews of nytimes.com

My problem is not with the NY Times content or regular home delivery. I tried to pause home delivery while i will be on vacation. There is no longer a live person to speak with and the portal chat failed to achive this task . When i did get a phone number to speak with someone it was again an AI bot. When finally transfered to where a real person could speak to me i waited for nearly 2 hours and than got hung up on. Having been a subscriber for over 30 years i expect more than this. IF this is how the NY Times feels about its subscribers maybe its time for me to look elsewhere for the news . Given the fact the subscription cost is the hightest out there we ought to expect at the very least common courtesy. RBE

Word search: the worst, you have to know the title of the article and you can’t select a time period so you have to wade through old stuff. Customer Service: the worst, the chatbot seems to scan the first few words only, You have to wait for human who then seems to juggle multiple clients. The bot and the humans don’t really seem to care if they satisfy you or if you cancel subscription. Daily emails: the daily emails are helpful but if you click on them they don’t necessarily go to the app. You h ave to log in to proceed and it doesn’t even take you to the article - you still have to find it. The recipe box used to work and now it’s $%^ up too. Login - there are choices to log in with apple or google, which works for every website on earth but for some reason I get a relay account which has variously been blamed on cookies/cache or private browser blocking my data. The writers and the articles are great. Whoever is running technology needs an extended sabbatical - maybe they could further wreck the IRS?

News sections are well researched - as for their online web site they are pushing family access. I do not share my account nor is the app signed in on my phone but EVERY login it wants to sell that subscription & once logged in go to the first article & it immediately says multiple access detected for my account, which there is not, even changed password to system generated. Still have to get the "verification" email

The NYTimes has become pathetic. They expect you to pay ridiculous amounts to read their boring articles - supposedly allowing a free trial, which doesn't allow you to read even the article you allowed them to collect your email address for, forcing you to download an app. Soooo rude

OMG! I used to read the NYT for years, not anymore. It has been getting worse by the day. What happened to real, accurate reporting! Intelligent writing material? I will never subscribe to this awful newspaper again. I think they have uneducated kids writing for them, because that is exactly how it reads.

Paused full digital description in June for 2 months. Decided to cancel my subscription, tried online steps recommended, online in my account, on a chat session and calling customer service at 866-273-3612. I am a CA resident and the NYT is required to offer a one-click unsubscribe option and they did not and continue to stall. I called my credit card company (Chase) and they were able to block any future or pending NY Times charges since the merchant was not cooperative with my cancellation request. It's sad and outrageous they treat subscribers this way. Be advised if you're thinking of subscribing, the NYTimes will make it difficult and time consuming to cancel your account.

Sunday Times doesn't get delivered 25% of the time. Huge pain to report every time.

The New York Times automatically renewed my subscription and at the time I decided to cancel, then thought otherwise. BUT I have NEVER been able to reach anyone to get a password reset