Nuvio RecoveryNuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
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Excellent
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Equipment & Associations · Torrance, California
Excellent
488 approved reviews, newest moderated first
Tony K.
I was extremely impressed by the customer service received. They responded quickly and resolved the issue quickly. In a day of bots and AI, it's refreshing to deal with a live human being. I highly recommend Nuvio Recovery for your Inferred products. A.R. you are a Rock Star Customer Service Rep.
Christie W.
I just wanted to say that Nuvio has excellent customer service. They replied within a day of my email to them with a problem I had. They explained why they could not resolve my problem 100% but they offered to help as much as they could. They did what they said they would do and I am satisfied. Again , Their customer service was top notch!
Sienna E.
I upgraded to the bag after using the mat for a few months. Gave the mat to my aunt who is loving it just the same as me
JIMMY B.
After three months of ownership, my Chiller pump died. Though I'm a little concerned about long term durability, I must say that Nuvio's tech support and customer service has been excellent. I e-mailed tech support and received a same-day reply from A.R, who was extremely helpful with troubleshooting. After troubleshooting steps failed, he promptly ordered me a replacement pump, which I have received and now has me back up and running.
PAULETTE R.
Where is my replacement Charlie!!! Customer service sucks!!!!
Response from Nuvio RecoverySep 6, 2026
Hi Paulette, Thank you for your feedback. We’re very sorry that you were still waiting for your replacement and understand your frustration, particularly if you were expecting this to have already been resolved. We hope that this has been resolved, in the time since your review but, if it has not, please do share your order number and details so we can personally review this and see what's happened. We apologize for the delay and for the frustration this has caused, however. We appreciate you bringing it to our attention and want to ensure the replacement already discussed with you is followed through. Best, Nuvio
Joe B.
DO NOT BUY: Defective on Day 1 & Terrible Customer Support (5+ Weeks Unresolved) My Nuvio Max Chiller Pro arrived completely non-functional right out of the box. Getting support has been an absolute nightmare: Email-Only Support with Slow Responses: There is no phone number to call, and email responses take at least 24 to 48 hours per reply. Excessive Troubleshooting Demands: Rather than addressing the fact that the unit arrived broken, support repeatedly forced me to reassemble the unit multiple times to film troubleshooting videos. Ineffective Fixes: After weeks of back-and-forth, they sent a replacement pump that did nothing to resolve the core issue. A customer should not have to act as unpaid technical support for a brand-new, premium product that was defective upon delivery. It has now been over 5 weeks, and they still refuse to provide a working replacement unit or a full refund. Save yourself the headache and do not do business with this company.
Response from Nuvio RecoverySep 6, 2026
Hi Joe, Thank you for sharing your experience. We’re very sorry that your Chiller Pro arrived with an issue and that, more than five weeks later, you still feel you haven’t received an appropriate resolution. When a chiller is reported as faulty, our technical team may request videos and troubleshooting steps to identify the cause and determine whether an individual component or the complete unit needs replacing. This is intended to get customers back up and running as quickly as possible without unnecessarily replacing an entire system. However, we completely understand your frustration at being asked to repeatedly reassemble and troubleshoot a brand-new product, particularly when the replacement pump provided did not resolve the issue. We’re also sorry that the time between responses has made an already frustrating situation considerably more drawn out. While our customer support is provided through digital channels rather than telephone, customers should still receive clear communication and timely progress toward a resolution. Given that the replacement component has not resolved the problem and the case has now been ongoing for several weeks, we would like this to be reviewed again to determine the appropriate next step. If you're open to it, please share your order number and details, and we will personal review your case to ensure it gets resolved. We apologize that your first experience with the Chiller Pro has been such a frustrating one and appreciate you bringing the handling of your case to our attention. Best, Nuvio
Lucille
I received my Nuvio mask but I couldn’t figure out how to work it.. it took about a week going back and forth through emails but in the end I was shown properly how to connect it.
Randolph
I purchased a red light therapy bag and fell in love with it. After a couple of months a few lights went out on the top mat and the next day 2/3 of the bottom mat went out. I contacted Nuvio and within a couple weeks I received a complete new bag! Thanks!!!