NutrisenseReviews of nutrisense.io

Response from NutrisenseOct 21, 2024

We're glad to hear that Jennifer was able to assist you. We're committed to providing a seamless user experience. We'll investigate the reasons behind the integration failure and explore potential solutions to ensure you can fully benefit from the Nutrisense app. Please reach out to our customer support team again so we can discuss this further and find a suitable resolution. Thank you for your patience and understanding. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseNov 5, 2024

We sincerely apologize for the issues you've encountered with your order and the incorrect monitor. We understand how frustrating this must be. To ensure a prompt resolution, we recommend reaching out to our customer support team directly through the in-app messaging feature and requesting to speak with Juan. They'll be able to investigate the specific issues you're facing, and provide a suitable resolution. We appreciate your patience and understanding. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseNov 5, 2024

We sincerely apologize for the ongoing issues with your account. We understand the frustration and inconvenience this has caused. To ensure a swift resolution, we strongly recommend reaching out to our customer support team directly through the in-app messaging feature and requesting to speak with Juan. Please provide Juan with all the relevant details. He will be able to investigate the matter thoroughly and take the necessary steps to rectify the situation. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue as soon as possible. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseOct 21, 2024

Thank you for your positive feedback on our app and customer service! We're glad you had a good experience with Jennifer. We understand that pricing can be a factor when choosing a CGM. We're always working to make our service more accessible while maintaining a high level of quality. Thank you again for your feedback. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseOct 21, 2024

Thank you for sharing your feedback. We're glad to hear that your issue was resolved promptly and that you're satisfied with the outcome. We understand that sensor failures can be complex, and we're committed to providing accurate and helpful support. We appreciate your patience and understanding. Your feedback will help us improve our processes and ensure that future sensor issues are addressed more effectively. We're also pleased to hear that you've had a positive experience with Nutrisense overall, including your counseling sessions with our nutrition team. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseOct 8, 2024

We apologize for any inconvenience caused by the delay in receiving your glucose monitors. We understand that this has resulted in a loss of membership time. While our billing process is typically based on sign-up, we're willing to review your case to see if a partial credit might be applicable. A member of our leadership team will reach out so they can investigate the situation and provide you with a resolution. Thank you for your understanding. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseOct 8, 2024

We're truly sorry to hear about your negative experience with Nutrisense. We understand how frustrating it can be when you encounter technical issues, especially when they disrupt your progress. We're committed to providing a high-quality service and resolving any problems promptly. We'll be reaching out to you directly to discuss your specific concerns and explore potential solutions. Thank you for your patience and understanding. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseOct 21, 2024

We apologize for the inconvenience you've experienced with your Nutrisense membership. We value your feedback and want to ensure that your experience is as positive as possible. Regarding the overcharge, we'll investigate this matter promptly and make the necessary adjustments to your account. We understand that the excessive marketing emails can be bothersome. We'll review our communication preferences and make sure you receive only the information you're interested in. We're also sorry to hear that you've encountered difficulties with the ID upload process. Our team is working to improve the user experience, and we'll do our best to assist you in resolving this issue. To expedite the resolution of your issues, we recommend reaching out to our customer support team directly through the in-app messaging feature and requesting to speak with Juan. They'll be able to assist you promptly. We appreciate your patience and understanding. Best regards, Juan your Nutrisense Customer Support Team Lead