NutrisenseReviews of nutrisense.io

1/2726: Review updated based on Nutrisense response and working with Keerthy. Nutrisense has made things right, Keerthy in Customer Support has listened to my feedback and provided follow up multiple times. She has made it right and she is an amazing lead, answering all my questions and taking my feedback seriously. For that reason I am revising from a 1 rating to a 4. I cannot give a 5 as I think the company is going through some growing pains and I initially had a lot of frustration, but they are rebuilding trust and I think that is a sign of great company. In addition, my husband and I are seeing value in the service. I hope that they begin to keep the end user in mind as they continue to update their product offerings and app. Original review: I truly wish I could post a better review, but after almost a month, I am extremely disappointed and frustrated with this company. In all fairness, there is some benefits to the the Nutrisense app and the concept. The app is decent and once set up fairly easy to use and delivers what it says. It has been very eye opening to understand how the food you eat and glucose interacts with your body. Now to the bad and the reason I felt it was important to do a review, and I never post reviews. Instructions they send are very limited and unclear. You can figure it out, just make sure you set aside the time, read carefully and just know not to expect any company support. I understand there is third-party interaction, but Nutrisense, you could do way better! Adding the meals when you cannot scan is very clunky. The app does not provide a lot of interpretation of the numbers. The only way to communicate is via email or app, which is frustrating; however, I would not mind if I was able to get helpful responses. Customer Service is poor and lacks a clear understanding of the services they sell and how to answer simple support questions. Coach? Not really - Minimal articles in the app. Dietician, like all the Nutrisense communication is lacking, last minute go here and then they bill you extra after providing no support or guidance. There is so much exciting potential here, but I would highly suggest you look elsewhere. What is charged monthly is not worth it when all you get is an app with very limited to no support, unclear and poor communication, and unclear and limited instructions. Worse yet, the added unexpected fees begin to add up.

I had a little trouble getting set up in the Nutrisense App, but once done it seems easy to use. I found the Nutritionist to be extremely helpful and knowledgeable in interpreting my results!

Customer service is excellent. I had some issues with the app but that may have been me. I enjoy the daily informative emails.

I have been using Nutrisense for a month so far and it has been super helpful and I am loving it…right up till now. It appears they are not timely in sending the next months box of sensors. You would think they’d send them a week or so in advance so when it’s time to change you have the new one ready to go. My current sensor will expire tomorrow (Sunday) and I will not receive my next box of sensors until Wednesday. They do offer the option of purchasing additional sensors but that irks me even more because it makes me think it’s not just this one shipment that will be late. Are the late shipments INTENTIONAL so that you have to buy extra sensors if you want uninterrupted monitoring…WHICH ironically happen to cost MORE than what I pay monthly for the program and sensors! Makes you wonder…

The concept is great and I love the ease with which I can visually correlate my meals and activities with my glucose levels. The Nutrisense app, however, does not automatically synchronize with my Stelo sensor (continual manual synchronization is required). My other issue is that glucose readings below 70 and above 250 are simply recorded as “low” or “high” without actual numbers.

I really enjoy meeting with Chanelle. She is a wealth of information, I love her demeanor and the accountability she provides me. Jennifer in customer service is also fantastic. She is responsive and very helpful. I have had some challenges with the monitor ending early a couple of times. Replacements have been provided but it’s still disruptive. I also find the app to have a few challenges. Unfortunately, I can’t upload more than one photo at each meal and when I’m at a restaurant with clients, I don’t always eat everything that is captured in one photo at the same time. Overall I’m incredibly happy with the customer service and the insight I’m gaining.

Sometimes the Stelo device shipped from Nutrisense doesn’t work, and I’ve noticed that the replacement device shipped directly from Stelo has never given me issues. So I wonder if there’s an issue with the way Nutrisense stores the devices. Just an observation.

I enjoy speaking with my dietician. Overall, I like the app and it's ease of use. I have had a lot of problems with connectivity with the sensor and my phone lately, but that is probably a Stelo issue, not nutrisense. I also didn't like that the over patches switched from the larger ones to the smaller. I frequently have to change them during my 15 day sensor use. While I know that I can purchase them from other sites, I feel as though I give enough money to Nutrisense that they can provide the patches as needed. I have been told to just buy them elsewhere from a representative.