NutrisenseReviews of nutrisense.io

Signed up for a one-month subscription after having a positive experience with Nutrisense a couple of years ago, but this time was very different. The app was glitchy, and my experience with their appointment and billing practices was incredibly frustrating. Nutrisense requires you to schedule appointments with nutritionists. I canceled one several days before the 24-hour cancellation window, but apparently the app never registered it, and I was charged a $75 no-show fee. I had another appointment scheduled the next day, and I did look at canceling, but didn't proceed after seeing the warning about the late cancellation fee, and rather than risk another issue, didn't cancel and planned to attend. When I tried to join, I got an error saying the appointment had been canceled too late, and I was charged another $75. I'm now $150 poorer and never actually talked to a nutritionist. Customer service did an 'investigation' and essentially told me that they couldn't find a record of what happened on my end, and that the charges would stand. Their proposed “one-time courtesy” to rectify the situation was especially baffling: they offered a really convoluted way of comping a new appointment, even though they also said my insurance would cover it anyway??? The information and glucose insights in the app are undeniably useful, but the appointment scheduling and billing experience completely undermined the value for me. You can also order Stelo sensors directly with no prescription for significantly less and avoid the whole nutritionist appointment racket, which is what I wish I had done. After this experience, I can't see a reason to use Nutrisense again. UPDATE: Shortly after posting this, Nutrisense did refund one of the 'no show' charges, but not the other.

Scam company. Pros: you get an idea of blood sugar issues, however, CGM is not very accurate when tested against blood. So disappointed in NutriSense. The first issue is shipping they ship via USPS so there’s at least a one week delay getting your new CGM’s. Secondly, by the end of your subscription, assuming that it’s three months, you’ve lost almost a month of data waiting for your CGM to arrive. More concerningly, there’s no notification at the end of your subscription that it will auto renew. You have to actually go into the app and cancel your subscription at least three days prior to the end of your subscription or they will re bill you. You also can’t get a hold of anybody quickly at NutriSense. Also, they make it seem like it’s easy to see a dietitian however, my very good health plan wouldn’t cover it. All in all I finally the app to be a scam and the company to be equally poor.

The sensor quit working with no way for me to fix it within the first 2 weeks. I discovered I am in a 6-month, no-way-out commitment that costs more than $200/month. This is a rip off.

First, I have not gotten a chance to use the actual product yet, so I want to be clear about that. I work in the technology space as a software coach and had tried Levels. I was looking for a deal on Dexcom G7 sensors and Nutrisense had an ad for $150, so I bit knowing that I could compare my experience with Levels to Nutrisense. It's been 4 days since I paid and it has taken hours of work on my part and I still don't know that I will get the Dexcom G7s - here's been my experience. I clicked on an ad for G7 sensors, which required to sign up for the Nutrisense app. Something I did caused their system to offer different sensors. I contacted support and Madeline was supportive and sent it to engineering. I was instructed to fill out more forms, while I'm filling out the form a "bubble" demanding a review is blocking my ability to get through the thing it wants me to review. I'm immediately met with another "bubble" and email messages to schedule a dietician because it probably won't cost anything, so I schedule, then I get a cancelation from the dietician with zero explanation why. Following the cancelation email, I get another email saying my insurance would only cover the dietician if I had one of the conditions on a list. All the conditions that I have that qualify were entered in on the multiple forms that I was asked to complete - so the Dietician team either does not access that part of whatever CRM Nutrisense is using or didn't bother to look. I gave my feedback, and this morning - more emails that had my curious if I was dealing with AI because they were asking questions that were answered in previous emails, offering me sensors other than the ones in the ad I responded to. 4 days, no confidence that I will be able to get what I wanted, I hope their app and dietitians are worth the extra effort.

I don't know if you're getting refurbished / factory second CGMs or what, but I have had one (out of five) last 14 days. Two stopped working after a couple of days and were thankfully replaced by NS, and two fell off before the 14 days. Also, you sent me emails stating that visits with a nutritionist were covered by my insurance, and my nutritionist also made this claim, when they were, in fact, not covered. Fortunately you waived the fee for the two sessions I had before learning they weren't covered, but I was lied to and I had to open a ticket with customer support to resolve the issue. I can't wait for this 3-month commitment to be over. At this point I would not recommend Nutrisense due to my poor experience with the CGM devices and the misinformation about the cost of the nutritionist sessions. I will give credit to your customer service department, as they have resolved all of my issues satisfactorily, but I wish I didn't have all of these issues in the first place.

It hasn't started out good! I signed up for the 6 month plan and requested the Dexcom G7 sensors. After reading the description of the Libre sensors I have no idea why anybody would want them. Well somehow their system says I ordered teh Libre sensors and that's what they sent. I don't know if it was a website glitch or what, but there is no way I ordered them on purpose. I contacted customer support hoping they could swap them out for me, but they were most UNHELPFUL. Not a great way to start a 6 month relationship with someone.

I had difficulties from the beginning with my device. First, it wasn't delivered on time. Next, I had trouble getting the correct information to enable the device to scan. That used five days after the activation date that I did not have data. The service his heavily reliant on phone access during the work day. As a Special Education Teacher, I'm unable to be on my phone for much of the day. Finally, the majority of the daily documentation must also be completed on my phone which makes it labor intensive for me.

I purchased 3 mos. They sent me 2 cgm’s for my first month. The first 2 weeks were fantastic. Dietitian was great and monitor worked great. 2nd cgm wouldn’t work so they sent me a replacement and that one didn’t work. They sent me another one and that one fell off my arm after 2 hours. They said they are sending me another replacement. I’m so frustrated. Cancelled my 2nd 2 months, they said they cannot offer me a refund. This was such a waste of my time and energy. Customer service is great but I have lost faith in the product! I should be refunded for 1/2 of my first month!