NurxReviews of nurx.com

Some of the worst outsourced customer service I have ever dealt with. Response time to messages is slow…days slow. Customer portal is primitive. There are better options out there.

This company does not respond to support requests. They added a $28 consultation to my order. I thought it was required based on the checkout page. Then, they email me a receipt saying I "requested" this consultation. I definitely did not. Their support email address and support chatbot are both unmonitored and unresponsive. The product and service is fine otherwise. If you don't need their support staff, you'll be fine. But if you have any issues, good luck getting them to contact you!

While the initial prescription was easy to get, they continued charging me maintenance but never reviewed my messages to get a refill. I waited 3 weeks for them to review my refill request and then when they charged me for the upcoming month, I cancelled immediately and reached out to request they refund me for the month they just charged. They strung me along for 2 months before ultimately declining to refund me even though they hadn't rendered services. Stay away.

Absolute scam artist !!! Crooks. They will steal from you . I tried their pharmacy service . I had a horrible reaction to the medication . I sent an email and requested to cancel until I spoke to my primary care physician . They replied and said no further orders would be processed . True to their word they stopped shipping the medication but continued to charge my card . Once I confronted them , they acknowledged that they continued charging after I cancelled , acknowledged that they had not sent any orders to me , refused to refund the money. I had to contest the charge with my bank and am preparing to sue . Stay away from this pharmacy !!

I trusted Nurx at one of the most vulnerable points in my life. I won’t make that mistake again, and I’ll make sure others know better too. They ignored urgent refill requests for my medication, putting my health at serious risk. No communication, no care; just negligence. Don’t trust them with your health.

Stay away from them. No effective communication from the “medical staff” but fast to charge your account. Never received the service.

Would give them 0 if I could. You can add your insurance but they're all about profit and will charge your card. They won't refund you, or let you know in advance that they're not using insurance. Had this problem happen TWICE. My mistake for thinking they would correct the error on the second go around.

I've been using them for almost two years. They were fine up until recently. They were processing my prescription, and then up until I ran out, they THEN shipped it. So I went a week without birth control, just using the placebo. Which, my period didnt come at all then. It wasn't until after it finally shipped and I was taking it for a whole week was when my period came. So not only did I have to go almost 3 weeks of not getting laid, but now my menstrual cycle is off. Thanks nurx, for being a complete nuisance in my life. You might as well pay the big money and get an IUD instead of going through these people.