NurxReviews of nurx.com

I was a patient of Nurx / Thirty Madison, Inc. for mental-health and dermatology care (April–Oct 2025). On Aug 13, 2025, I completed a required mental-health follow-up in their portal. For over six weeks, that follow-up sat marked “under review.” My subscriptions and order history disappeared, and when I later submitted a dermatology consult, it replaced the mental-health tracker entirely. Support staff repeatedly insisted I hadn’t completed the follow-up, then later contradicted themselves by confirming I had done it that same day. My dashboard showed missing medical data, and I never received any copy of my records—even after I asked multiple times. They demanded screenshots proving their own data loss before they’d consider sending anything. I provided evidence, but nothing was ever corrected or released. Before August, I already faced week-long waits for responses and serious delays with basic medication questions. Between Oct 13–16, I also stopped receiving any notifications—no emails or app alerts—despite all settings being enabled. Nurx later blamed me for not replying to messages I never received. When I disclosed that I take naltrexone (a prescribed medication) to confirm it was safe with another drug they’d given me, they abruptly terminated my care and sent me substance-abuse resources—misinterpreting my disclosure as addiction treatment instead of responsible medication management. Only after I pushed back did they backtrack and claim I’d have temporary access to a provider for 30 days. They refused to refund two $69 “ongoing-care” charges for months when no services were rendered and only refunded a $40 dermatology consult after weeks of arguing. The combination of lost records, contradictory communication, and gaslighting made this one of the most unprofessional healthcare experiences I’ve ever had. If you value continuity, accuracy, and respect from your provider, avoid Nurx. Their system lost my medical data, their staff contradicted themselves, and they cut off care without warning—all while keeping my money. **Edit to add (because I can’t reply to comments I don’t think…) ** Nurx left a canned “please email us” response, which is ironic considering I’d already sent multiple detailed emails, screenshots, and the exact evidence their own team requested. Each time, their responses shifted — denying what was documented, deflecting responsibility, or twisting details to place blame back on me. They briefly offered small fixes, only to backtrack and close the issue without real resolution. Their public replies read as purely performative, masking a pattern of avoidance and zero accountability behind the scenes.

Used them for 3 years with no issues. First renewal with the new administartion and now I suddenly can't use their service because I have Tricare coverage (have had all along and was a cash payer) now they won't even allow me to pay cash and NOT USE INSURANCE. Feels like bending the knee to a new administration that doesn't want women to be able to easily access FEMALE reproductive care. So now ANY woman that has medicare, medicaid, or tricare can't utilize them even if they pay cash. I will never use them again and never recommend them again.

It says plain as day $0 w/ Insurance only $25 without for mental health. First just the questionnaire I was charged $55 and then told it would cost me $70 monthly plus my meds! That's $840 a year!!!! And what am I paying for each month their not even real Dr. Visits!!!! Such a scam to screw normal people who need help out of their money!!!

They were absolutely no help when trying to renew my subscription, just saying it was a system error. I called three times and did the online messaging multiple times to no avail. I eventually ended up canceling my subscription, in which they didn’t care or respond, I think there are better options out there who appreciate their patients !

I regret trying to get medication through Nurx. Worst experience. They’re overpriced AND slow. I’d almost give it a pass if we were paying more for exceptional service. They’re so slow. They truly don’t care with their scripted robotic responses. They’re very fast at taking your money though. Good for them.

I have been a customer of nurx for years. A few months ago, I decided to purchase semaglutide from them & I was able to receive a 1 month supply before the FDA regulations changed. I was then offered an additional 2 month supply which I opted for. They do charge you a $59/month "support fee" while using the medication. After the 3 months of being charged which was fine bc I received 3 months in total worth of sema, I was again charged again for a 4th month (while receiving no medication/care for this 4th month). When I called I was told that bc I did not cancel my serviced with them (even though they were not sending medication) I would be getting charged that $59/monthly fee until I canceled. At the time I was looking into trying there new formula which is now able to be sold bc of the new formulation but I had not made a decision. I was told in order to be issued the refund they would have to cancel my entire weight management inquiry and if interested I would have to start over from scratch and pay an additional $30 for a new consultation fee. SCAMMY MUCH? This is so upsetting as now I will not be using them as my Telehealth provider moving forward after years as a customer. It also took forever in the app to get responses and I am overall very let down by this process. The CSR was not very friendly, borderline rude and raised her voice on the phone while I tried to understand this situation. Just sad.

I signed up with NURX and paid for a consultation to obtain meds. It's been about 2 weeks and I've been back & forth a couple times with the company. I was told they wouldn't fill meds because they couldn't fill one of my meds, and so they wouldn't fill any of my meds. I told them they were the same as my prior provider, they couldn't fill my Ambien Rx, so my PCP would just fill it and the psych filled my anxiety meds. No big deal! So, basically they took my $59 for nothing. They refused to refund the fee. After arguing with them, they said they'd issue a partial refund. Complete B.S. company!!! Highly DO NOT recommend!!!

I've been dealing with Nurx for 3 years and it has been a struggle the entire time. Like others have said, truly the worst and slowest customer service I have ever seen. Only use this company if you are in no rush to receive your medication or a response from the customer service team.