NurxReviews of nurx.com

Nurx is such a complete disappointment. They let my prior authorization lapse, in June. When I contacted them, no apologies or explanation of what went wrong (I was hoping for at least an explanation so I could avoid the issue in the future?) They then submitted an incorrect prior authorization for one month, instead of 3. When I messaged them using the website option, they claimed my insurance was the issue. It was not, as I confirmed when calling my company. My insurance confirmed that they had only received the one month authorization. I went though endless loops of automatic messages with Nurx, and finally called my local gyno to submit a prescription. I don't think any real human reads Nurx messages. It is now mid December. This is unacceptable. Please do yourself a favor and do not use Nurx for anything other than UTI medication. That is the only thing they are capable of. I agree with other reviews and am now assuming Nurx is siding with this administration to keep bc inaccessible. I use my medication to control my migraines as well, and can only warn you of the potential damage to your health through lapse of medication, as they couldn't care less. *Editing to add my last interaction* I called Nurx to cancel my subscription since I didn't have the option to online. Got off the phone, and immediately received an email letting me know that I had now been charged a $3 "support fee." Absolutely ridiculous. I called back and they decided they could refund it. Wild. I have never been charged by a company for calling customer service. What a weird way to money grub.

The customer service is sooo terrible. The process of ordering was easy, but getting my issue resolved was not. (spoiler- it was never resolved) i was charged for and received two 3 month boxes of Opill, mind you they’re $50 a piece so I tried to get it resolved and it took weeks before I could get someone on the phone. and even then i was told they couldn’t see where i was charged twice. i emailed them pictures of the birth control boxes and my bank statements and nothing was done. I was told to basically deal with it or take the second box to a pharmacy to have them discard of it (what??) $100 coming out at once is a lot for me and to not even be told sorry is a slap in the face. This company sucks and their customer service is basically nonexistent.

The process was very thorough, and my provider, Nicole Nugent, did a great job explaining things and giving me all the information I needed to make an informed decision with my care. She was more thorough, kind, and communicative than any in-person doctor I've had. I decided to discontinue my birth control subscription simply because I changed my mind on taking it, but my experience was very positive-- start to finish. The team was even kind when I reached out to cancel. I'm not sure why all the negative reviews. If I decide to restart birth control or try other services offered at Nurx, I will definitely renew. I even recommended it to friends and my therapist.

Complete waste of time. I wanted to try a birth control mini pill that was listed as available through them to help regulate my unpredictable cycle. The doctor said they could only prescribe the pill to prevent pregnancy and refused to prescribe it for my scenario. If they cannot prescribe birth control for non pregnancy prevention, they should make that clear up front before charging for a consultation. I have used other online health services with much better experiences, choose a different service.

I used to have no issues - now I am living in a nightmare loop. Something happened mid this year, and the app stopped sending me notifications, stopped shipping my birth control and could not get anything filled. Since August I have gotten ONE pack of birth control filled by them, and one pack of birth control I paid cash for at the pharmacy. Their customer service team sends you in loops to approve the medication and send it to the pharmacy, and then they just never do???????? I am beyond frustrated. It honestly seems like they were acquired by a right wing group aiming to dismantle the entire service from the inside out.

Nurx messed up my shipping on two orders and were unable to fix the issue. They mailed to the incorrect zip code even after my residence was updated. They also had one shipment that was lost in the mail. Three shipments were either lost or never provided to me during my single year of using Nurx. They also take multiple days to respond to messages. I highly recommend looking elsewhere for these resources.

Abolutely terrible site, I only wanted information, they charged me for a "consultation " then asked about 20 essay questions about everything that has happened to me in my entire life. No one has time for that. Then they have emailed and texted me daily to "complete my consultation " for 2 months. I went and tried to delete my account, billing and personal information and they will not allow it, claiming federal law prevents them from doing so. For the record I never received any medication from them but they still refuse to delete my account. I finally managed to enter a fake address and email account plus had to block them as spam. There are far easier and more responsive online pharmacies to use.

Would NOT recommend. Was shorted medication and NEVER corrected. Continued to be charged after entire treatment plan was incorrectly fulfilled and late! Don’t use!