jjm
Stay away
Stay away! This is a complete scam. Difficult to cancel the trial and there are no emails to inform you of billing being processed. Customer support is unresponsive, and when you do receive a response it’s a generic blanket response. Edited to add response after Numerade reply: It is completely untrue about receiving emails about subscription status. There are no emails sent when you’re billed for renewals. To cancel the subscription you have to click through numerous confirmations. Bottom line is avoid Numerade- there are several better and more legitimate alternatives available. 2nd Edit: subscription was not from the @cox.net email. I contacted support on 4/16/25 and received a generic blanket response. I sent follow up questions which received no response. I filed a BBB complaint to which Numerade never responded.
Response from NumeradeMay 7, 2025
We do not see any emails or support tickets sent to our team under the email ********@cox.net. Nor are there any subscriptions tied to this email. All users receive both a welcome email, with trial, plan, and cancellation information, as well as a trial ending reminder email a day before their trial expires. The reason you see no email is again, there is no subscription tied to the email provided, and you used another one or multiple to sign up. Hey there. To manage your subscription, simply log in to the Numerade account that you created a subscription with (you may have multiple emails, so you must use the right one). Click the “profile” icon on the top right, and select “Billing.” Click “Cancel” and proceed through the steps to cancel your subscription (or just click on https://www.numerade.com/payments/billing/). In addition, users receive multiple emails informing them of their subscription or trial start date and cancellation information, as well as a free trial ending reminder email.