Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Numerade (numerade.com) has 403 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
numerade.com
Website
numerade.com
Category
Employment & Career
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I canceled my free trial like 3 months ago and being charged 29.95 a month. A total scam and fraud.
Response from NumeradeNov 18, 2024
Hey Tyler. We appreciate you taking the time to leave us a review. In looking at your account, we see your free trial ended on October 16th, 2024, and you were billed for 2 more months as you went ahead and self cancelled on November 16th. Your account will no longer be charged as you successfully cancelled your subscription.
AN
Anaya
Super fast customer service by Kaitlin!
I was surprised to see all of the negative reviews about customer service, because my experience was excellent. I had issues with not being able to access the features on my account, then attempting to cancel a subscription and delete my account. My phone has been glitching a bit lately anyways, plus I had several "Hide my Emails", none of which were to my actual account. I was confused on where the charge was coming from, especially since I hadn't gotten a chance to use the service and deleted everything. I emailed customer support and got an IMMEDIATE response from an incredibly helpful representative, Kaitlin. She was very quick, very kind, and very patient with me. After trying to figure out where the charge came from, she was able to find an account that I never realized was under my alternate email. My phone often autofills emails between my normal one and my alternate one, so I assume that the issue was my thinking it was the normal email the whole time. Not to mention my phone did not save an account or password with that email, so no wonder the account was lost. As a courtesy, I was issued a refund. Thank you Kaitlin for your help!
Response from NumeradeNov 18, 2024
Hey Anaya! Thank you for this shoutout to our star employee, Kaitlin!
BL
Beautiful L.
Unprofessional
I also wanted the free trial for a week, and then forgot to cancel. No reminder. I was charged 95 dollars. I find that super unprofessional. Also, I can only contact them by email. I found phone number and live chat options on google, and none of them worked
Response from NumeradeNov 18, 2024
Hey there.
Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
In this instance, as shared in your review, you forgot to cancel the free trial, which is why you were charged. We also see you opened a support ticket with our team which appears to have been replied to the same day. In addition to being able to submit a support ticket at numerade.com/help, we have a direct email at [email protected] in addition to live chat.
EJ
Emanuel J.
Clever money grubbing arrangement
Best hope you don't forget to set a reminder to cancel the free trial. No refund is available, and payment automatically goes through, no check up on whether you wish to continue with the subscription like most honest websites. Content is mediocre, and the AI explanation tool is terrible.
Response from NumeradeNov 6, 2024
Hey Emanuel. Thanks for taking the time to leave us a review. Unfortunately, your 7 day free trial was not cancelled until 2 days after it expired.
Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis.
All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period, as described on the signup flow.
AN
Andy
I canceled during the trial
I canceled during the trial, but they didn't cancel it, then they charged for 2 months and wouldn't refund it.
Response from NumeradeOct 29, 2024
Hi Andy. Thanks for taking the time and leaving us this review. I understand your concern and see that our CS team has replied back to your support ticket explaining the situation. Unfortunately, the free trial was not cancelled, which resulted in two recurring monthly subscriptions.
Numerade subscriptions include a 7 day free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the free trial was not canceled in the required time frame.
If you need further assistance please feel free to reopen your ticket with us.
DG
Desu G.
Hard to cancel and free trial is a trap
Subscribed to numerade about a week ago and I cancelled their free trial and they charged me 180 bucks. Scam site that locks answers under a pay wall and answers are not fact checked or reviewed. Also poor customer service I have emailed them every 3 days and they say they're still working on it. Don't waste your money.
Response from NumeradeOct 24, 2024
Hey Desu. Thanks for reaching out to us and leaving a review.
Numerade subscriptions include a free trial and are self-cancellable directly in your billing page. Users can also request a manual cancellation from our support team.
Unfortunately, in your instance the free trial was not cancelled before it ended, which is why you were charged and your annual subscription began. The 7 day free trial must be cancelled within the 7 day window.
We also see our team replied back to you the same day with further information- so should there be more questions or concerns please feel free to reply back to us.
SI
Silvia
Thank you for helping me
Thank you for helping me
ZA
Zach
I went through the options to cancel…
I went through the options to cancel the trial but was still charged for a yearly subscription. They will not refund and the services do not provide any help.
Response from NumeradeOct 15, 2024
Hey Zach. Thanks for taking the time to leave a review. In reviewing your now resolved support ticket, I see that your free trial was not cancelled, which resulted in the agreed upon subscription during signup. If you have any questions please reopen your ticket with us.
