JD S.
What didn't go wrong here
What didn't go wrong here. The prompt reply from "Mary" is the only redeeming quality that this "business" has. Their refund policy is a "You gave us money, we wont give it back no matter what". I honestly would Stear very clear of this "Application", as its not worth the $19.99 that they stole from me, and are refusing to return. The other issue is that when your "Free Trial" is up, they don't email you or notify you that it is ending. Edited - The trial was canceled on the 5th, not the 6th. I have email proof. This company is a sham. I will be filing charge back on Monday with my Bank Edit #2 This does not require any further Contact from the company. From the email chains I have received and the "Its your fault you didn't cancel the "Free trial" comments, I'm 100% at this time of the belief that this company is a sham and a scam. They don't offer the services that they claim they provide. The number of issues that this company has had with other users speak volumes to how they operate. I would 1000% stay way from this company. that's $20 bucks that was stolen from me that I will not get back if they are to believed. If you really need help with stuff for college, go to your student services and see if they offer actual tutoring. Not This sham
Response from NumeradeNov 18, 2023
Hey JD. Thanks for leaving us a review. Here are the details regarding your account: -Your 7 day free trial ended on November 3rd (this end date is shared with you immediately upon signing up. We also have a feature that allows a user to check off a box to be sent an email reminder before the trial is up). -You cancelled on Nov 5th, 2 days after the trial ended. As with any subscription service, to avoid a charge, one must cancel their free trial before it ends. As such, a refund was not able to be granted. If you have any questions please feel free to recontact Mary and the team.



