Tk
Rip off
I signed up for their free subscription to try and understand a question I was having trouble with. The solutions provided were not only wrong but I was charged despite cancelling the subscription. I then emailed to be told that they didn't have a refund policy and that it was my fault for not cancelling in time despite the trial still being in place. Would not recommend.
Response from NumeradeNov 29, 2023
Hey TK. Thanks for leaving us a review. As our team confirmed with you on your support ticket, unfortunately, a refund was not possible as you cancelled your subscription after the free trial ended. A copy of your sub history and activity time log was shared for your review as well. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. As with any subscription service, to avoid a charge or enrollment into the selected plan, the free trial must be cancelled in time.



