Ive tried many Vanity numbers websites, but Numberbarn.com is Simply The Best.
They have an amazing support team Stan and Specially Kylie they are super helpful and very patient, and because of them i bought many numbers and I'm definitely going to buy more.
Response from NumberBarnOct 17, 2019
We think you are STB too :) Thank you for this great feedback, Bader! I've made sure the awesome Stan and Kylie saw your note - we've loved helping you! #STBForever
RB
Robert B.
I tried to use the service
I tried to use the service, but very poor customer service. Some email bot that didn't work. I don't think they are going to IPO anytime soon.
Response from NumberBarnOct 8, 2019
Hi Robert. Looks like you were having some challenges completing the sign up. Always a bummer when something goes wrong. With no other customer reports of sign-up issues, we replied and tried to get some information and determine what pesky error may have been causing you frustration (browser, incomplete information, internet, etc). Two of our non-bot team members (comprised mostly of humans, and a couple of pigs), reached out to help you in the hopes of solving the problem. Unfortunately, our questions were left unanswered and our humanity questioned. Which we have to add, stings a little bit. We'll do better in humanizing our boring tech speak if you'd like to try this again. Our team has replied to your earlier email again and we're awaiting your reply so we can get your number ported.
TN
TN
Very responsive customer support…
Very responsive customer support (Monica). Very reliable service and easy to set up.
Response from NumberBarnOct 17, 2019
Woohoo! Thanks, TN. I'm glad that the fabulous Monica was able to help you. :)
FL
Farrel Lee H.
Beware of Bait and Switch Pricing
I am highly upset that a number I purchased for $19 was later canceled by numberbarn....They said after I inquired several days later that I would have to choose an alternate number due to algorithm errors, but the number is still available and the price was switched to $1,234.75 ! .... this bait and switch type business is awful and I cannot believe that this is allowed, and someone, whether by a member of management, or higher up, should make this right and take care of us with the original pricing
Response from NumberBarnOct 9, 2019
Farrel, we are terribly sorry to hear that your experience with us was not as you expected and that you feel there was a bait and switch. That is certainly not the impression we want to give you. We take phone numbers seriously since numbers hold a lot of true value for many people.
NumberBarn is a marketplace for multiple vendors and carriers. Our database is live and is constantly updating. We don't own all the numbers. We provide a public portal to millions of numbers that were at one time buried. As we were attempting to acquire the number on your behalf, which was listed for $19 at the time with a mainline carrier, another large vendor already laid claim to it. We perform a secondary check on availability when a customer selects a number for registration for this very reason, because numbers move swiftly in this industry. Because the number had already been assigned to another vendor, we had no choice but to cancel the order. If there was any record of you ordering it first, we would have awarded the number to you, however, the number was not acquired through our system so we have no recourse. It simply was not available when we went to secure it for you.
We hate when this happens and can understand your frustration. The new vendor that acquired the number is, likewise, a reseller in the NumberBarn Marketplace. Once activated, they listed it for sale at a higher price because it spells out a word and is a vanity number. This demonstrates how NumberBarn doesn't attempt to maximize dollars, or scrape all the numbers ourselves; otherwise, we would have just secured the number without listing it for $19.00. If we were simply interested in maximizing profit we would have just listed for a higher price to begin with. However, NumberBarn never owned the number, and we are not listing it for a higher price, a reseller is. It was, unfortunately, bad timing.
This doesn't take away from the fact that you can no longer get the number for the original price. As much as we would love to honor the original price for you we cannot as the number pricing has increased for us as well. We hope you understand and if you want to take us up on finding an alternative number we are always happy to assist you, and offer a credit of $100 to your account as an incentive to try NumberBarn again.
NumberBarn always provides outstanding customer service! I've been a very happy customer for over two years and I highly recommend Number Barn!
Response from NumberBarnOct 17, 2019
We're doing a happy dance over here because YOU have been with US for the past 2 years. You have SO many options out there and you choose us. That gives us all the feels :) Thanks for recommending us , my friend.
MO
Mohammad
Impeccable customer service by Kylie…
Impeccable customer service by Kylie from NumberBarn.
Selecting a number and buying online seemed too good to be true. It started as a somewhat bumpy ride due to a mistake from my end but nothing that Kylie could not follow up with and fix. This involved many days of follow up and perseverance to several 3rd party companies but Kylie didn't give up until it was done. A++ communication thoughout the transaction, always with an online smile! Thank you again Kylie.
Response from NumberBarnOct 17, 2019
Kylie is truly one of a kind, isn't she? Thanks for taking the time to share your experience with our rockstar, Kylie. We don't give up easy when it comes to bumps in the road, and we're honored that you're here with us at the Barn, Mohammad.
CC
Cape Coral Mobile Cell Phone R.
Superb customer service
Superb customer service! Kylie was the representative of Number Barn, and boy, did she represent! She was very helpful, and in constant communication, even though it took the carrier a long time to finally port from Number Barn because of technical issues. She updated me almost every day, if not every day! Great job Kylie. You are a star for Number Barn!
Response from NumberBarnSep 17, 2019
Thank you for your awesome feedback! We just read this out loud to our star, Kylie, in the office and she gave us a huge smile - she is so honored to have worked with you. We're happy to have you a part of the NumberBarn family!
MS
Mihaly S.
My experience with NumberBarn
I used (still using) NumberBarn service to port 3 phone numbers. I had a lot of questions many of them obvious after they explained it but I never felt being seen as uninformed. They were patient leading me through the transfer.
I thank and highly recommend their service.
Mihaly Szabo
Response from NumberBarnSep 17, 2019
Mihaly, thank you for your feedback. We loved answering every question you had! Thanks for trusting us with your phone numbers :)
