NuamoreReviews of nuamore.com

Amazing necklace, great quality and a beautiful piece of jewellery as always from Nuamore!

Took over a month and half for delivery, said 3-5 days was me at to be a birthday gift will end up being a Xmas gift

Waardeloos! Ik heb 6 weken moeten wachten op mijn bestelling en zelf moeten mailen hoe het staat met mijn bestelling die ik reeds had betaald. De kwaliteit valt zwaar tegen, daarnaast is het horloge veel kleiner dan op de plaatjes online lijkt. Ik zou een mystery gift erbij krijgen, dat is een kortingsbon.... wat een slecht cadeau. Al met al heb ik besloten het terug te sturen, daar wordt vervolgens fors voor gerekend. Meer dan € 20,- wat belachelijk is. Ook heb ik weer moeten wachten op een returnlabel, die krijg je niet gelijk bij het invullen van je retourproces. Ik zou hier NOOIT meer bestellen.

Absolutely love the watch! Beautiful!

Good customer service. Beautiful product.

Please avoid this company. I have done some checking re an issue I had (as with another customer, two watches squashed into one sub-standard box so I could not give them as gifts as intended...they also had the audacity to tell me this box was my 'free mystery gift' and will not send me the proper presentation boxes I have clearly paid for) and their claims are totally fabricated. They have no endorsement from any of the magazines they show on their website and the 'design award' they allude to does not even exist for watches (Vogue only do this for interiors). Customer services will be very sweet and send the platitudes you want to hear (peppered with heart emojis) but nothing will come of it, they deliberately stall you to take you outside of the 14-day returns period and will not tell you how to return a product. I am in touch with Conde Nast (owners of Vogue) and Trading Standards to take my complaint further and hopefully save others from the pain of this company. They also avoid all my questions about how to return the watches (which are useless to me without the boxes) so I have no choice but to pursue this through Trading Standards and PayPal. RESPONSE TO NUAMORE MESSAGE: Unfortunately this has been going on for weeks now and while you continue to placate through emails, nothing is resolved so it is clear that providing any further information here is pointless. You do not want to help. Regardless, it does not require my personal experience to address the 'anomolies' with your advertising methods. I will therefore leave my case in the hands of Trading Standards.

Edit: I increased the star rating from 2 to 3 because the company responds quickly to customer inquiries and complaints. After seeing an ad on social media, I purchased two watches for what I thought was a good price. During the long wait for shipping (it was a pre-order, so I knew it would take a long time), I was inundated with emails to buy more at a lower price, and my social media feeds were filled with ads for the same watches at a MUCH lower price. (Also, the ads said the watches were in stock—so why did it take them so long to ship?) When I contacted the seller about my order (when it took longer than expected), I appreciated that they responded right away, and my watches were shipped shortly thereafter. The watches finally arrived. The tool that I paid $6.95 for is worth about $1.50. It definitely should have been included for free. It was all but impossible to remove the links with that tool. The video on their website wasn't very helpful, but I found a video on YT that was better. (Tip: Use WAY more pressure than you think you should.) The watches feel very light and cheap, but the Gold Coast Oceana looks nice (and it is keeping good time so far). The face of the Sage Oceana is darker and brighter than it looks online, making it look cheap and garish, so I wanted to exchange it for a different one, but they charge a $10 restocking fee, and you have to pay for shipping both ways (!), so it's not worth it to exchange. Be sure to read the return and exchange policies before you buy! They said I would receive a "mystery gift" with my order, but it hasn't arrived yet. Overall, I like one of the watches and will wear it, but I would not buy from this seller again because of the $10 restocking fee, return shipping fee, and the ridiculous price reductions and email spams after purchasing.

More than disappointing – appalling overall experience I originally ordered two watches on 21 August, with an advertised shipping date of 9 September. I knew when ordering that I would have to wait, so I was happy to be patient. During this time, I received automated emails asking things like “How’s your order?” despite the fact that I obviously hadn’t received it. On 7 September, I contacted customer service because I was expecting the order to at least be shipped by 9 September. I was told it would be dispatched on either 11 or 12 September. The 11th came and I still hadn’t received any dispatch confirmation, so I contacted them again on 12 September. I was then told that the order was on its way and was provided with shipping/tracking information. However, the tracking number didn’t work. Their own order tracking showed that the order was still being processed, and my account continued to show the order as “unfulfilled”. It wasn’t until 14 September that the tracking number actually started working, and it showed that the parcel had only been dispatched on 14 September. So I was told on 12 September that my order was already on its way, when the tracking information showed that it hadn’t actually been dispatched until two days later. That was extremely frustrating and, in my opinion, misleading. The watches eventually arrived on 20 September – 11 days after the original shipping date I was given when I placed the order. Unfortunately, the problems didn’t end there. I ordered two watches because one was intended as a gift. Both watches arrived in the same gift box, meaning I now have to go out and buy a separate gift box myself if I want to give one of them as a present. When I raised this with customer service, I was told I could purchase another gift box for $7. Considering I had already waited 11 days beyond the original shipping date, this was ridiculous. Using the same shipping service, it would potentially have taken another week or more to arrive, which completely defeats the purpose of ordering a gift box for a gift I already have in my possession. Then there’s the “mystery gift”. The mystery gift turned out to be the gift box, which is frankly laughable, along with a supposed $20 voucher that I was told I would receive by email. That voucher never arrived. When I complained, I was told they would resend it - as if I’m ever going to buy from them again! To be fair, I can’t complain too much about the speed of the customer service responses. Whenever I contacted them, I received a response fairly quickly. However, having worked in customer service myself, I’m very familiar with how chat systems operate, and the speed of the responses felt noticeably different once I had raised a problem. At this point, I genuinely cannot imagine using this company again, so the voucher is of absolutely no value to me. The £50 price per watch is the only reason I am remotely happy with this order. Everything surrounding the purchase has been a completely negative experience: the delayed dispatch, inaccurate communication about when the order had actually been sent, tracking issues, the packaging, being asked to pay another $7 for a gift box, and the missing “mystery gift” voucher. I appreciate that delays can happen. What I find unacceptable is the lack of transparency and the overall experience of ordering. For me, the watches themselves are the only positive. Everything else has been disappointing, and based on my experience, I would not recommend this company or its service. Update re their response: trust pilot have not contacted me to say they’ve requested my details to investigate. So yet more BS.